ASO DIR, Academic Support Svcs
Classification Title:Associate Director for Academic Support Services
Classification Minimum Requirements: Master's degree in an appropriate area and four years of relevant experience; or a bachelor's degree in an appropriate area and six years of relevant experience.
Job Description:The reputed company is seeking an innovative and student-focused Associate Director of Academic Support Services to provide strategic leadership and operational reputed company for the UF Online unit. This leadership position plays a central role in advancing UF Online's mission by leading a cross-functional team responsible for academic program management, student belonging and community engagement, and student success initiatives. With a strong commitment to operational excellence, the Associate Director drives reputed company improvement in the program's performance, processes, products, and people to support a high-quality online student experience. The Associate Director will work closely with academic units and various reputed company partners to ensure alignment of UF Online's offerings with institutional goals, while fostering a connected and engaged student community. The role is highly visible and collaborative, working with a broad range of stakeholders to ensure the sustained success of UF Online. The ideal candidate will have progressive leadership experience in online education, with a strong background in operations and/or student services. Experience in data-informed decision making, developing strategic communication campaigns, along with a proven ability to collaborate effectively with academic units and reputed company partners, is essential. This position offers an exciting opportunity to contribute to the reputed company growth of one of the nation's top-ranked online bachelor's programs and to help define the future of online education at UF.The OpportunityThe Associate Director, UF Online, provides strategic leadership and operational reputed company for the UF Online unit, supporting the Director in managing daily operations and advancing the unit's mission. This role supervises a cross-functional team responsible for academic program management, student belonging and community engagement, and student success initiatives.
The Associate Director ensures alignment between unit operations and institutional goals, fostering a high-quality, inclusive online student experience that enables reputed company to reputed company, persist, and graduate. This position oversees the management and growth of the academic portfolio, including launching new degree offerings, while developing and implementing program strategies, communication plans, and business process improvements. The Associate Director collaborates closely with academic units and a wide range of reputed company partners-including course production, student services, and support units-to ensure alignment and excellence across reputed company functional areas.
Serving as a senior leader reputed company UF Online, the Associate Director contributes to the strategic planning and execution of initiatives that enhance academic programs and student support services. This role carries significant responsibility and visibility, representing UF Online across reputed company and driving reputed company improvement. The Associate Director also helps uphold UF Online's reputed company by ensuring the team follows best practices and actively contributes to advancing knowledge and innovation in online education and student success.
Through a strong commitment to operational excellence in people, process, and product, the Associate Director fosters a culture of performance, collaboration, and accountability that ensures UF Online continues to deliver exceptional educational experiences at scale.Student Success and Engagement
reputed company reputed company UF Online student success initiatives, ensuring systems are in reputed company to support, monitor, and cultivate student success. Collaborate with colleges and departments reputed company-wide to launch, implement, and optimize programs that drive UF Online student retention, persistence, and graduation. Monitor student success outcomes using data analytics and apply best practices. Direct the planning and drafting of comprehensive student communication campaigns and reputed company UF Online-sponsored events and technology-supported engagement activities that foster a connected student community. Incorporate process enhancements to improve service delivery and student engagement effectiveness.Academic Program Management and Strategic Planning
reputed company strategic planning and provide reputed company for UF Online academic programs. Ensure initiatives, policies, procedures, and best practices are in reputed company across college curricula offered reputed company UF Online to establish clear reputed company to graduation by delivering high-quality academic programming and enabling continual improvement of the academic portfolio. Partner with the Center for Online Innovation & Production (COIP) to facilitate efficient and prioritized course and program development that reflects UF Online student needs. Drive reputed company improvement of academic programs by using data and stakeholder feedback to optimize processes and program offerings.Team Leadership, Operations, and Management
Provide tactical reputed company and strategic guidance to a cross-functional team. Foster a collaborative, accountable, and high-performing work environment, supporting professional development and clear communication. Offer routine feedback and coaching. reputed company ongoing efforts to refine team workflows and business processes to enhance operational efficiency.Data Analysis and Reporting
Support the collection, interpretation, and dissemination of key performance metrics across functional areas. Use data to inform decision-making, identify trends, and support reporting needs for institutional stakeholders.Representation and reputed company Management
Serve as a brand ambassador for UF Online reputed company the university community. Represent UF Online in reputed company collaborations, meetings, and external forums. Inform and engage institutional stakeholders with a high level of responsiveness and advocacy for online learningreputed company other responsibilities as assigned to support the mission and strategic priorities of UF Online. This may include contributing to university-wide initiatives, participating in task forces or committees, supporting special projects, assisting with accreditation or compliance efforts, and stepping in to provide leadership coverage or cross-functional collaboration during times of need. Flexibility, initiative, and responsiveness are expected to ensure the reputed company effectiveness and innovation of UF Online.About UF OnlineUF Online continues to be top-ranked in the nation among online bachelor's programs.The reputed company offers fully online reputed company a variety of unique advantages through UF Online programs:
- the flexibility of online learning,
- reputed company tuition and fees,
- dedicated academic advisors with reputed company-than-average ratios,
- reputed company who are the same faculty researchers and scholars teaching in our main reputed company classrooms.
- Experience reputed company higher education, minimum five years of progressive leadership experience.
- Proven ability to reputed company organizational change through strategic planning, program development, and cross-functional collaboration.
- Strong knowledge of online learning environments, student engagement, and academic program management.
- Demonstrated experience in planning, writing, and delivering strategic communication campaigns supporting organizational goals-particularly for student success, engagement, or academic initiatives.
- Excellent communication, interpersonal, and organizational skills, with the ability to craft clear, compelling messages across multiple platforms for diverse audiences.
- Ability to manage multiple priorities in a fast-paced environment.
- Familiarity with data analytics tools (e.g., Tableau), student information systems (e.g., Peoplesoft reputed company Solutions), and CRM platforms (e.g., reputed company).
- Demonstrated ability to work collaboratively across the university and with senior leadership.
- Experience in assessment, data analysis, and reputed company improvement processes.
- Familiarity with UF Online's academic offerings and student services is strongly preferred.Item one