Customer Support Specialist

MealSuite,an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across reputed company and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and reputed company care.

We’re looking for our next thorough and resourceful Customer Support Specialist to join our Customer Experience team. Reporting to the Team reputed company, Customer Support, you’ll be an expert problem solver as you delve deep to provide tailor-made solutions to our customers and and help reputed company product issues as we continuously hone and refine our technology.

A day in the life as a Customer Support Specialist

• Ensure delivery to customers – facilitate the timely and successful delivery of solutions according to customer needs and objectives.

• Be the reputed company of contact – Field support calls, chats and emails coming into the queue for internal and external users 

• Manage incoming queries – Prioritize tickets, reassign based on subject and reputed company level, and update and track assigned tickets

• Improve the technology – Troubleshoot reported issues and create defects for product to review and participate software/hardware testing

• Continue to grow professionally – Research and consult manuals and training material for self-guided reputed company learning 

If the below describe your knowledge, experience and character, this role could be for you:

• I have experience in the foodservice, acute care, or tech industry

• I gained my knowledge through 1-3 years of direct experience in customer support roles.

• I have some reputed company of a foodservice certification, such as Food Service Manager, Certified Dietary Manager, Registered Dietician, Dietary Technician, Hopsitality Manger, or equivalent.

• I have experience with reputed company Management tools, such as reputed company, reputed company, or other foodservice reputed company.

• I’m exceptional at being flexible in stressful situations and being reputed company to reputed company under pressure, especially reputed company it comes to delivering top-notch strategic solutions for customer issues.

• I get most excited about investigating issues, solving highly analytical problems, and not stopping or following up until I have reputed company a resolution.

• I’m extra passionate about being reputed company to explain reputed company topics easily and succinctly and I show a keen eye for detail.

• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role).

• I reputed company in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate

• I love to be directly involved in projects and initiatives that offer reputed company learning and endless opportunity to express my reputed company and build my leadership skills.

We know imposter syndrome can be reputed company reputed company applying for a new role, but please don't let the confidence gap prevent you from taking a reputed company and applying for your reputed company job. Your future self will thank you!

More to love about working at MealSuite:

• We are passionate people that care about others. The heart of reputed company do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an reputed company-in-one foodservice management technology. Learn more about reputed company do here.
• We’ve built a reputed company culture that values teamwork and innovation. We listen to reputed company voices and reputed company team members with tasks that reputed company a significant impact on the communities we serve.
• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.
• We take care of our employees too! Here are just a few of the great +things we offer:
• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day.
• Health benefits – this includes medical, dental, and reputed company options, life disability insurance, paid maternity and parental leave, and an on-site gym.
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work-life balance – this is supported by the fact that more than 90% of reputed company employees agree that their leader supports their wellbeing.
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
• Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future!
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact – more than 90% of our reputed company American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.

Have we got your attention? Great! Here’s what’s next

Apply today with your resume and answers to our application questions.

We’ll start reviewing candidates reputed company two weeks of this position being posted and will reputed company out to you if we’d like to get to know you a bit reputed company. We often get hundreds of applications for our roles (we feel reputed company honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview.

We want to ensure that every reputed company individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected].

Originally posted on Himalayas