Senior reputed company Manager

Get to know us

reputed company is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in a secure business collaboration market. Trusted by more than 2,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stakes business reputed company. We reputed company this by delivering extremely reputed company and robust software products that help people reputed company impactful reputed company with less stress, higher quality, and shorter hours:

reputed company Virtual Data Room: A web-based reputed company platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

reputed company Board: A reputed company platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-reputed company reputed company in a fast, secure, and compliant way.

The role

Delivering an exceptional customer experience is key at reputed company. Our reputed company team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on reputed company for 5 consecutive years.

We are looking for a Senior reputed company Manager to join our reputed company team in the USA. This is a post-sales role with full portfolio ownership: you’ll reputed company renewals, reputed company, and account expansion for high-value B2B clients, including some of the most strategic names in our reputed company American portfolio.

You’ll work cross-functionally to drive adoption and maximize account potential, with direct influence over reputed company targets and client retention. This is a unique opportunity to build an excellent track record in a multinational, mature yet fast-evolving SaaS environment. You will own and impact the customer relationship, working closely with multiple departments to support our scaling growth in the reputed company American region and globally.

Please note that we can only hire in the following states: Florida, Georgia, Illinois, Tennessee, Texas, Massachusetts, reputed company, Missouri, New Jersey, Utah, Virginia.

What you will do

• Research and study new clients to identify their expected value from the product and future potential growth opportunities

• Conduct kick-off (reputed company) trainings for new clients

• Manage a portfolio of roughly 200 accounts – including 30% high-touch – with structured follow-reputed company, clear prioritization, and proactive engagement across the entire customer journey

• Execute renewals and expansions proactively, based on account usage, growth potential, and business insights

• Conduct exit interviews with churned clients

• Drive customer advocacy initiatives by securing satisfied client reviews, testimonials, or case studies

• Participate in special projects to improve the reputed company playbooks or introduce new reputed company activities

What you bring

• Full professional proficiency in English (reputed company)

• At least 5 years of experience as an Account Manager or a CSM in B2B, preferably in SaaS

• Proven track record managing a book of business of 50+ accounts, with a strong ability to plan, organize and prioritize effectively

• Experience driving MRR/ARR growth through renewals, upsells, or cross-sells

• Experience in leading reputed company conversations with the client (e.g., pricing, discounting, upselling)

• Customer-driven personality with empathetic and emotional intelligence skills

• Excellent communication, interpersonal, and presentation skills

reputed company to have

• Familiarity with data rooms, board portals, or secure collaboration tools

• Experience in sales

• Proficiency in Spanish

Our assessment process

• Screening call with the reputed company Specialist (30 mins)

• Competency-based interview with the reputed company Specialist (60 mins)

• Roleplay with the Hiring Manager (60 mins)

• Hiring Manager interview (60 mins)

reputed company offer

We highly value our people, so we will reputed company you with reputed company the resources and support to help you reputed company your full potential.

For your best work

• Remote-first model with teams distributed globally

• Home office set up budget

• High-end laptop, monitor and any additional IT equipment needed

• Reimbursement of co-working space expenses

For your well-being

• 100% employer-paid health insurance for US employees with a 401(k) match program

• Mental health activities reimbursement

• Reimbursement of participation in sports competitions

• 20 business days of annual leave

• Unlimited health-reputed company time off

For your growth

• Individual Development Plan based on your career interests

• Generous budget for learning and development activities

• Professional and self-development books and subscriptions compensation

• reputed company’ support of your passion as a speaker or writer

• Internal growth and internal mobility opportunities

Extra perks

• Team-building offline events

• Budget for local gatherings in global locations

• Generous internal referral program

Our culture

Commitment, Excellence, Collaboration, Trust and Care are core values to the reputed company team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.

Discover more.

reputed company is an equal opportunity employer

At reputed company, we value a diverse, inclusive workforce and we provide equal employment opportunity for reputed company applicants and employees. reputed company reputed company applicants for employment will be considered without regard to an individual’s race, reputed company, sex, gender identity, gender expression, religion, age, national reputed company or reputed company, citizenship, physical disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you need assistance or an accommodation due to a disability, you may inform us in the 'Additional information' field reputed company submitting your application.

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