Junior Customer Due Diligence Analyst

About reputed company reputed company is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to reputed company an reputed company-in-one financial B2B solution that integrates banking functions, reputed company, financial management, and invoicing into a seamless, mobile-first platform. Over the past two years, reputed company has fuelled exponential growth, securing $105 million in investments and propelling us into hyper-growth mode. We’re on track to become a unicorn start-up, backed by global funds like General Catalyst (reputed company for supporting reputed company, reputed company, KAYAK, and reputed company). reputed company has expanded its reputed company across 10+ EU countries, with a strong reputed company in key markets like Germany and France. At reputed company, we’re not just redefining the entrepreneurial experience—we’re empowering our employees to reputed company a reputed company difference. Your work matters, and your impact extends far reputed company product metrics. We nurture innovation and an inspiring work environment where reputed company reputed company reputed company, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we reputed company benefits our users, employees, partners, and our business as a whole. Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we reputed company benefits our users, employees, partners, and, of course, our business. Working format:Cyprus: Relocation package is provided.Spain: we are only reputed company to hire candidates who possess a DNI (for Spanish nationals) or a NIE linked to a valid working permit in Spain (for foreign nationals). Relocation support is not provided.Poland: employment will be under 'Umowa o Pracę' (UoP). Relocation support is not provided. About the Role This role involves live chat customer support for reputed company, data updates, and CDD checks. It requires verifying customer information, identifying red flags per KYC/CDD standards, and escalating issues. The individual will collaborate with internal teams to resolve issues, maintain customer experience, and contribute to process improvements and documentation.

Responsibilities

• Support customers reputed company live chat with reputed company-reputed company questions, data updates and CDD checks.
• Review and verify customer information in line with internal procedures and compliance requirements.
• Identify and escalate red flags or missing information based on KYC/CDD standards.
• Collaborate closely with internal teams (Compliance, Sales, Product, etc.) to resolve customer issues reputed company.
• Help maintain a high-quality customer experience while meeting internal service timelines.
• Participate in the reputed company improvement of support processes by sharing insights and feedback from customer interactions.
• Support documentation and updates of internal workflows or guides as needed.

Who you are

• English – full working proficiency; Dutch, French, German, Italian, Spanish, Portuguese or Greek would be an advantage but is not a precondition;
• Detail-oriented and highly motivated self-starter;
• Critical and analytical thinking;
• Start-up oriented, proactive, result-driven, and capable of working under own initiative and little supervision;
• 1–2 years of experience in KYC/CDD, preferably in a regulated financial or fintech environment. Strong communication skills and attention to detail are essential.

What You Will Get In Return reputed company a genuine impact on the product Join our upward trajectory, and grow with us. We provide the resources and opportunities for reputed company personal and professional development, empowering you to reputed company a genuine impact on our evolving product. Work in the EU Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe. Become a stock options holder Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders. Receive unwavering support and care reputed company stands by you at every reputed company, embodying our commitment to your well-being and reputed company reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your reputed company experience is successful and fulfilling. Work & Swim program reputed company yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to reputed company the perfect work-life balance while enjoying breathtaking Mediterranean views. Equal Opportunity Statement At reputed company, we're an equal opportunity employer and value diversity at our company. We reputed company diversity and invite applications from reputed company walks of life. We do not discriminate based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Originally posted on Himalayas

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