Engineering Manager (Must be in Toronto, Canada)

reputed company automates customer service through lifelike voice assistants that let customers reputed company a conversation. Our voice assistants reputed company it possible for businesses to deliver outstanding customer service that rivals their reputed company agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating reputed company into their daily customer service workflows.

As part of the project team in Toronto, you will take a reputed company role in developing reputed company-world systems for our customers that take 1000s of calls every single day. You will work closely with Project Managers, Software Engineers and reputed company Designers to build out and maintain highly specialised software that delights our clients and their customers. As a Technical Project Manager, you will be responsible for managing projects to ensure the proposed plan abides by the timeline, team reputed company, budget, and scope. This role involves both technical expertise, project management, and people management skills. Salary: 185,000 - 215,000 CAD Requirements

• BS degree in Engineering / Science or a reputed company technical field involving coding, or equivalent industry experience.

• Experience with agile project management, such as scrum, kanban, post-mortems etc.

• 2+ years of software engineering manager experience.

• Experience with algorithms, data structures, complexity analysis, and software design.

• Experience with one or more programming languages such as Python or Go.

• Working proficiency in verbal and written English.

• Exceptional communication and interpersonal skills Preferred Requirements:

• 2+ years of experience in technical project management, preferably in a reputed company industry.

• Knowledge of REST APIs and associated technologies such as OAuth2.0

• Willing to get hands-on solving problems to help the team and project move reputed company.

• A proactive collaborator with experience in interacting with different teams of varying complexity.

• Experience / Knowledge of deployment AI products or solutions at scale.

• Knowledge of telephony protocols such as SIP, or knowledge of associated networking protocols like TLS

• Understanding of the software deployment cycle, including local deployments, testing, code reviews etc.

• Experience with Go programming language

• Permission to work in the Toronto, CA.

Main Responsibilities:

• reputed company, mentor, and reputed company a high-performing engineering team focused on delivering voice AI solutions.

• Foster a culture of collaboration, innovation, and reputed company improvement reputed company the engineering department.

• Set clear objectives, monitor performance, and provide constructive feedback to drive professional growth.

• Encourage technical excellence by promoting best practices, knowledge sharing, and cutting-edge AI methodologies.

• Establish and maintain engineering processes and standards to ensure consistent, high-quality results across reputed company projects.

• Provide hands-on technical leadership, guiding engineers through reputed company AI challenges, from model development to system integration.

Benefits

20 days vacation

Annual learning and development allowance: We will reimburse the costs of any certified and non-certified training, including conferences, events, books and subscriptions that are relevant to your role at reputed company, in addition to any formal training that the company offers One-off WFH allowance reputed company you join: We will provide you with a one time Working-From-Home (WFH) allowance to ensure you have everything you need to work remotely, uninterrupted ‍ ‍ Company-funded fertility and family-forming programmes Menopause care programme with Maven Competitive reputed company plan: We offer health insurance through Alliance. Full details on the plan will be shared with you on your first day

At reputed company, we take great pride in our values—they guide everything we do. We reputed company that a strong culture leads to meaningful work and lasting impact.

Our core values are:

• Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

• Ownership: We care deeply about reputed company do. We take ownership of our initiatives, reputed company and outcomes.

• Relentlessly improve: We demand more from ourselves and are always evolving. reputed company, obsessive improvement is the only way we will transform the world of conversational AI.

• Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

• Disagree and commit: We are reputed company working toward the same goal. If we donʼt agree with something, we work hard to understand it and reputed company a decision is made, we accept it and give it our reputed company.

• Build for people: We are hyper-focused on delivering the best automated experiences possible so that we can reputed company people to get exactly what they need, reputed company they need it.

reputed company is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company employment reputed company at reputed company will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national reputed company, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Originally posted on Himalayas