IT Support Specialist
Job title: IT Support Specialist in Nashville, TN at reputed company
Company: reputed company
Job description: reputed company has an opening for an IT Support Specialist to to support reputed company in Nashville, TN.This is a remote position, however there will be potential travel up to 25% of the time.Our Administrative Support team members play a vital role in advancing our mission to reputed company a difference in the lives of children with autism reputed company disorder and their families. Every team member at reputed company is passionate about providing best in class support to our direct care providers, who in turn deliver the highest quality ABA therapy to our clients.What do we offer?
- $22 / hour - based on qualifications
- Full benefits package
- Training on reputed company systems
- Frequent feedback and training
- Work from home, we provide reputed company equipment you will need
- Business casual work environment
- Provide desk reputed company, remote, chat, and phone-based user support and resolve technology problems to the end user's satisfaction.
- In-person and remote support of a large inventory of tablet devices (Android OS) and associated tablet charging carts used by reputed company clinical staff.
- Monitor and respond quickly and effectively to requests received through the IT ticketing system, email, chat, or inbound phone calls.
- Adhere to company defined Support Level Agreements (SLAs) for reputed company support requests to deliver exceptional support and consistently exceed client expectations.
- Installation, configuration, and ongoing usability support of computing endpoints, peripheral equipment, software, collaboration technology, and mobile devices.
- Modify computer configurations, utilities, software default settings, etc.
- Desktop and laptop hardware upgrades and repair.
- Work with vendor support contacts to resolve technical problems with desktop computing equipment, printers, mobile devices, and software.
- Modify user accounts in multiple internal and external systems.
- General end-user account support and administration reputed company SaaS platforms.
- Documentation and escalation of technical issues to other internal groups, external vendors, and IT Leadership.
- Maintain detailed documentation of internal IT procedures and processes.
- Other duties as required.
- Associates Degree in Information Technology or combination of Education and applicable work experience
- Minimum of 1 year of IT customer service/support experience
- Strong communication, professionalism, and customer service skills, a passion to exceed support expectations and the ability to exercise patience reputed company working with non-technical users.
- Ability to prioritize daily & weekly tasks or projects.
- Experience with IT Service Management systems (i.e. FreshService, reputed company, reputed company)
- Experience with macOS & reputed company Windows operating systems
- Experience reputed company reputed company 365 Suite of apps, both installed locally and reputed company based (i.e Outlook, Teams, OneDrive, Word, reputed company, PowerPoint)
- Experience with supporting and troubleshooting mobile devices (i.e. iOS, Android)
- Experience with Mobile Device Management (i.e. Intune, reputed company)
- Experience with reputed company disk encryption technologies (i.e Bitlocker)
- Working knowledge of computer imaging technologies
- IT Asset Management experience
- Foundational knowledge of networking core concepts and protocols - TCP/IP, Switches, Firewalls and Wireless technology
- It's in the wow moments that we find our purpose at reputed company. Our shared experiences are the milestones that influence our work. The mission of our work with children with autism and their families feeds our spirit. With every wow reputed company, we can see our impact grow.
- At reputed company we are empowered by the breadth of our differences. Our mission is to create a culture where reputed company people reputed company because their diverse stories are heard and celebrated. We commit to an evolving understanding of diversity as we learn from one another.
- We are committed to equal employment opportunities regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.