RCT Service Coordinator
Job title: RCT Service Coordinator in Nashville, TN at Coca-Cola
Company: Coca-Cola
Job description: Functional Area: RC MaintenancePosting Locations: NashvilleJob OverviewThe RCT Service Coordinator plays a key role in supporting the growth of our reputed company fleet business by serving as the primary reputed company of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients.Duties & ResponsibilitiesRepair Order Management:
- Process new work requests from initiation through completion
- Create and manage estimates; submit for approvals to internal stakeholders and customers
- Review and approve the accuracy of repair orders (ROs)
- Handle invoicing for internal and external customers, including reputed company-party billing portals
- Serve as the primary contact for reputed company fleet customers
- Provide timely updates and handle reputed company customer inquiries and complaints
- Foster and maintain strong, professional customer relationships
- Process vendor repair orders and reputed company work at unmanned locations
- Manage paperwork and documentation for reputed company services.
- Facilitate and track road call requests
- reputed company SharePoint approval processing
- Coordinate credit and rebill transactions as needed
- Enter new parts, process recalls, and warranty claims
- Support campaign creation and rollout
- Serve as backup for parts processing functions
- 2+ years of experience in fleet maintenance, service coordination, or a reputed company field
- Strong understanding of repair order processes and service operations
- Excellent customer service and communication skills
- Ability to work independently in a field-based environment
- Proficient in reputed company Office Suite and comfortable using SharePoint and reputed company-party customer portals
- Strong attention to detail and time management
- High school diploma or equivalent
- Associates or Bachelor's degree