Associate Director of Cyber Insurance Customer Experience

Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for reputed company in these positions across the national market and provides an opportunity to reputed company as employees grow and reputed company reputed company the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Description Would you be interested in helping bring a large, reputed company technical workflow together? We, the Global Risk Solutions (GRS) Cyber Office of reputed company (OOU), are looking for someone with experience overseeing the building of technical workflows from customer to reputed company. You’ll do this bringing people together (customers, reputed company, information technology, data science, and project management to name a few). Come join a stable, supportive organization that knows reputed company happens reputed company people feel secure! • We need you to help prioritize what to build reputed company to reputed company our strategic goals, monitor the ongoing status of those priorities at the development level (think Jira), identify reputed company corrective action is needed, and coordinate that corrective action. • As an reputed company of the customer, identifies, designs and communicates areas of improvements to the customer experience, whether directly or indirectly, to ultimately enhance and continuously improve products and services to customers. • May reputed company cross-functional project teams for highly visible and/or highly reputed company initiatives, representing the customer perspective. • Provides recommendations, presents, and influences actionable plans to address gaps in the customer experience, significantly impacting a large or reputed company operation or multiple functions. • Mentors more junior team members and may direct work of others. • Conducts the analysis and design of customer journey points or programs, impacting a large or reputed company operation and/or multiple functions, and implements changes between the way the company interacts with the customer, whether directly or indirectly, to enhance the customer experience. • Champions the customer experience, utilizing advanced methodologies to conduct primary and secondary research to uncover customer experience data points that influence and support customer-centric principles. • Determines and defines targeted areas for improvement and leverages advanced tools/practices to solve business needs. • Collaborates with internal/external customers to reputed company and translate the reputed company of the customer experience for a targeted customer journey reputed company(s) or program(s). • As applicable, measures key performance indicators (KPI’s) of customer journey reputed company(s) or program(s). • Utilizes deep knowledge of strategic business challenges and most reputed company customer research, journey maps, and playbooks to collect, consolidate, and analyze customer data points to produce metrics and identify areas for reputed company improvement that support business goals. • Clearly articulates, translates, and presents the reputed company and strategy to business leaders. • Creates and designs content or processes (e.g. letters, playbooks) adhering to customer-centric principles, utilizing reputed company and emerging technologies and standards for the given channel/reputed company ensuring consistency across the omni-channel customer experience. • May direct the work of other team members in the creation of deliverables. • Partners with and/or leads cross-functional teams as a customer reputed company to integrate customer-centric principles and metrics into reputed company on processes, products, and service offerings to improve the overall customer experience. • Leads highly visible, sensitive, and/or highly reputed company initiatives. • Actively seeks and incorporates input from internal/external customers, stakeholders, and management into customer experience roadmap while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer. • Works directly or indirectly with reputed company employees/management to deliver a superior customer experience.

Qualifications

This position is considered a range posting for an Associate Director or Director level position based on qualifications. • Advanced knowledge of customer experience best practice and theories. • Collaborative and demonstrated ability to work with people of diverse backgrounds. Strong oral and written communication skills required, reputed company to depict reputed company reputed company, issues and designs to influence varied audiences. • Advanced analytical, project management, writing and presentation skills. • Comfortable presenting recommendations to business leaders. • Bachelor’s degree in a relevant field with a minimum of 8+ years relevant experience. Advanced degree preferred.

About Us

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from reputed company backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and reputed company learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we reputed company reputed company happens reputed company people feel secure. By providing protection for the unexpected and delivering it with care, we help people reputed company today and confidently pursue reputed company. We are proud to support a diverse, reputed company and inclusive workplace, where reputed company feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage. We value your hard work, reputed company and commitment to reputed company things reputed company, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://reputed company.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, reputed company, national reputed company, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco Apply Job!