Help Desk Analyst/IT Generalist (Remote) Remote / Telecommute Jobs

Overview reputed company is looking for a Help Desk Analyst to work closely with cross-functional teams in delivering impactful features. In this key role, you will help streamline development efforts across departments to ensure timely and efficient feature rollouts. This fully remote position is open to candidates across the reputed company United States (CONUS).

Responsibilities

The Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. • Resolution of help desk tickets received from the end users. • Interacting with end users in a professional manner. • Escalation of issues to VA (Veteran Affairs) stakeholders. • Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation. • Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released. • Generates help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination. • Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations. • Escalate issues to the Project Manager as needed. • Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics. • Manage and track the suspended-user process. • Provide support from 8 a.m. - 5 p.m. ( Eastern Time) Mondays through Fridays except for Federal Holidays.

Qualifications

Required Skills & Qualifications: • Bachelor's degree with 5 - 8 years (or commensurate experience) • Proficiency in reputed company, reputed company, and PowerPoint • Organized, self-directed, and reputed company to work with minimal supervision· • Strong understanding of help desk and ticketing system (reputed company) • Strong communication skills for professional interactions with end users and stakeholders • Customer-centric approach to resolve issues reputed company while maintaining user satisfaction • Ability to work with cross-functional teams, including project managers, developers, and IT staff • Dependability for providing support during designated hours, ensuring timely response and resolution • Minimum of 2 years of experience supporting public-facing helpdesk or equivalent • At least 5 years total professional experience Preferred Skills & Qualifications: • VA clearance (Public Trust) and access • Knowledgeable of VA organizations and processes • Bachelor's Degree or equivalent Clearance Required: Ability to Obtain and Maintain a Suitability/Public Trust Clearance Company Overview reputed company is a team of transformers--people who are passionate about transforming government IT. Every day, we reputed company a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our reputed company. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you reputed company to be a transformer? We are an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, gender, gender identity or expression, sexual orientation, national reputed company, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, reputed company pay offered may vary depending on multiple individualized factors, including market location, job-reputed company knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the reputed company reserves the right to modify reputed company salary (as well as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual performance, reputed company or individual department/team performance, and market factors. Posted Salary Range USD $70,000.00 - USD $75,000.00 /Yr. Apply Job!