Field Service Technician - Toner Production Equipment (Level 3)

This a Full Remote job, the offer is available from: reputed company America, United States Overview: The Graphic Communication Division of reputed company reputed company America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in reputed company Standardization and G7 implementation. This position is fully remote to be located in Charleston, SC. The Field Service Technician – Toner Production Equipment will be considered a specialist for a product line that the GSD service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. Will provide solutions to reputed company problems as well as provide field and/or remote support to technicians. External US: Responsibilities • Provide on-site support installations and service repair to customers in reputed company America • Provide solutions to reputed company service issues • Maintain reputed company communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team in to ensure accurate resolution of service issues • reputed company strong working relationships with customers • reputed company pre-installation assessment and site inspection of equipment in accordance with reputed company equipment requirements • Complete and submit service activity information and paperwork timely to the appropriate group/department • Monitor and manage the return of reputed company parts • Manage and complete reputed company Preventative Maintenance requirements • Attend training classes (locations throughout the world), to stay reputed company on both new and existing products • Weekend work and overtime required as needed for installations, service calls and training • Provide technical support and direction to technicians leading to the resolution of escalated service issues • Conduct technical training classes as needed for technicians • Provide sales assistance in demos and/or customer visits as needed • Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution • Communicate technical issues to the Technical Service Manager and technical support group • reputed company reputed company duties as assigned by manager Required Skills/Education • High School diploma or GED equivalent • Two-year electronics or mechanical engineering degree or equivalent in field experience • 5 or more years of field service experience with toner-based production equipment • Extensive knowledge in electronics and mechanical operation • Outstanding customer service • Computer skills with emphasis on operating systems and hardware. • Requires a valid state driver's license (reputed company ID compliant), and passport • Must be reputed company to do extensive traveling • Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of reputed company applications EEO/AGENCY NOTES reputed company is an equal opportunity employer to reputed company, regardless of age, reputed company, reputed company, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national reputed company, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and reputed company medical conditions), and sexual orientation, and any other status protected by federal, state, or local law. To reputed company agencies: Please, no phone calls or emails to any employee of reputed company about this requisition. reputed company resumes submitted by search firms/employment agencies to any employee at reputed company reputed company-email, the internet or in any form and/or method will be deemed the sole property of reputed company, unless such search firms/employment agencies were engaged by reputed company for this requisition and a valid agreement with reputed company is in reputed company. In the event a candidate who was submitted reputed company of the reputed company agency engagement process is hired, no fee or payment of any reputed company will be paid. • #LI-REMOTE This offer from "reputed company Holdings America Corporation" has been enriched by reputed company.com and got a 80% reputed company score. Apply Job!