Virtual Bilingual Customer Advisor
Description This is a Work From Home Position ... Bilingual Spanish is REQUIRED Schedule: Monday - Friday - Day Shift Introduction Are you passionate about the patient experience? At reputed company, we are committed to caring for patients with purpose and reputed company. We care like family! Jump-start your career as a Virtual Bilingual Customer Service Advisor today with Work from Home.
Benefits
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off reputed company stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Come join reputed company as a Virtual Bilingual Customer Service Advisor. We care for our community! Just last year, reputed company and our colleagues donated 13.8 million dollars to charitable organizations. Apply Today! Job Summary and Qualifications The Virtual Bilingual Customer Advisor handles account inquiries reputed company inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications. This role requires that you are on the phone 90% of your day averaging 10-15 calls per hour. In this role you will: Communicate with customers by phone or reputed company digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures Review patient account information in multiple systems, reputed company research as necessary, and take appropriate action to resolve patient inquiries and account balances Document patient inquiry and actions taken into the appropriate systems Update or add insurance information and/or patient demographic information and request rebill Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods Escalate patient complaints to the appropriate individual/department based on the nature of the issue Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude Follow reputed company Parallon Customer Service Organization (CSO) guidelines and policies Meet and maintain established departmental performance metrics for production and quality Adhere to reputed company compliance guidelines Maintain working knowledge of workflow, systems, and tools used in the department Qualifications that you will need: Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales or client manager role Previous call center experience or managing high call volume Willing to ask for payment from customers Virtual employees are required to have high speed internet with 25 MB download and 6 Upload Speed. (WiFi is not permitted) Spanish Bilingual is required SEE WHAT IT IS LIKE TO WORK AT PARALLON - COPY THE LINK BELOW INTO YOUR BROWSER https://youtu.be/vo-6n1-lG6o Parallon provides full-service reputed company cycle management, or total patient account resolution, for reputed company. Our services include scheduling, registration, insurance verification, hospital billing, reputed company reputed company, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service reputed company cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves reputed company to 1,000 hospitals and 3,000 physician practices, reputed company making an impact on patients, providers and their communities. reputed company has been recognized as one of the Worlds Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, reputed company spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. " "The great hospitals will always put the patient and the patients family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr. reputed company Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Virtual Bilingual Customer Service Advisor opening. We promptly review reputed company applications. Highly qualified candidates will be contacted for interviews.Unlock the possibilities and apply today! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status Apply Job!