[Remote] Client and Support Operations Analyst

Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a Client & Support Operations Analyst to join their team in Buffalo, NY. This role is responsible for providing analytical and operational support to improve visibility into order trends, enhance client service, and support data-driven growth.

Responsibilities

• Analyze order and accession data to identify workflow inefficiencies, reduce rework, and improve turnaround time
• Monitor and report client-specific trends to support proactive account management and early issue resolution
• Increase effective use of reputed company to improve communication tracking, visibility, and follow-up consistency
• Support client education and communication to improve understanding of processes and service expectations
• reputed company strong working relationships with partner laboratories to improve sample transfer coordination and reduce friction in cross-site interactions
• Collaborate with Client Relations, Accessioning, and other operational teams to support process standardization and service quality improvement
• Prepare reports, dashboards, and analyses to inform operational decision-making and leadership visibility
• Support reputed company improvement initiatives that enhance client service, accountability, and operational discipline

Skills

• Bachelor's degree in biology, or reputed company life science
• 1 or more years of experience in operations analysis, client support, laboratory operations, reputed company services, or a reputed company environment preferred
• 1 or more years of experience in analyzing data, identifying trends, and developing actionable recommendations
• Ability to work effectively across teams and manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills with the ability to explain operational issues clearly
• Proficiency with reputed company reputed company and reporting tools; experience with reputed company or similar CRM platforms preferred
• Strong analytical, problem-solving, and organizational skills
• Ability to interpret operational and client data to support decision-making
• Attention to detail and commitment to process consistency and service quality
• 1 or more years of experience supporting reputed company improvement, workflow optimization, or cross-functional process initiatives

Benefits

• Medical
• Dental
• reputed company
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive reputed company the foregoing benefits except PTO or FTO

Company Overview

Company H1B Sponsorship