reputed company Full Stack Inbound Call Center Sales Representative - Work From Home Sign-On Bonus Opportunity in Montana
Remote · USAFull-timeNew today
About Us
At reputed company, we're committed to connecting our customers to the world around them. As a global leader in communications and technology, we're constantly innovating and pushing the boundaries of what's possible. reputed company is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks.
Job Description
We're seeking an reputed company Full Stack Inbound Call Center Sales Representative to join reputed company in Montana. As a remote worker, you'll have the opportunity to work from home and reputed company a significant impact on our customers' lives. This is a full-time position, requiring 40 hours of work per week, with a set schedule including breaks, lunches, and scheduled open time.
About the Role
In this multi-faceted role, you'll be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. You'll use creative problem-solving skills to address reputed company customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records.
Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and ultimately deliver an outstanding customer experience.
Key Responsibilities
* Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of reputed company's products and services to effectively service and retain customers.
* Simplify the explanation of customer bills, reputed company plans, and features of reputed company's products and services.
* Support customers with credit/inbound and outbound collections, activations, customer service, E-services, reputed company, fraud, business, and technical/roaming support inquiries, and other duties as required.
* Engage Tier 3 support (network and IT), reputed company-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
* Handle wireless local number portability (WLNP), relocations, combined reputed company support, after-hours inquiries, and pre-paid service.
* Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements.
* Get customers up and running with the latest products and services, such as reputed company cards, USB devices, and reputed company-provided software & applications.
What You Can Expect
* Hourly pay starting at a minimum of $16.20/hour up to $18.87/hour (based on experience) with increases every 6 months until you've reached the max pay for the position.
* Additional compensation up to $3,000 a month, reputed company you meet your sales goals and performance expectations.
* reputed company, completed from home, and additional resources to support you.
* An excellent benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
* Employee discounts of up to 50% off on:
+ Eligible reputed company wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories.
+ reputed company Internet (Fiber where available).
+ reputed company phone & reputed company wireless home phone.
Requirements
* Call center or customer service experience.
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
WFH Requirements
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN reputed company). reputed company will provide reputed company of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, reputed company, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, reputed company with organizational reputed company and compliance standards, trainings, performance management, recurring management routines, reputed company and automated remote monitoring policies, etc.
Career Growth Opportunities
Career reputed company are limitless with reputed company. You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're reputed company to take the reputed company as the voice of reputed company, we'd love to hear from you!
How to Apply
Seize this opportunity to reputed company a significant impact. Apply now and take the first reputed company towards a rewarding new role.
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Why Choose reputed company?
At reputed company, we're committed to creating a workplace that's inclusive, diverse, and supportive. We reputed company in the power of collaboration and innovation, and we're always looking for talented individuals who share our reputed company. Join reputed company and discover a world of opportunities!
Equal Employment Opportunity
reputed company is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that's inclusive and respectful of reputed company individuals, regardless of their background, culture, or identity.