Sr. Strategic Customer Project Management 3 Locations

reputed company brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to reputed company the future in media and technology, we want you to fast-reputed company your career at reputed company. Job Summary Responsible for providing management and reputed company of business class advanced voice, ethernet and/or reputed company associated small to reputed company business project offers from order submission through installation. Provides first line customer support regarding information contained in each order, communicates with internal departments to ensure order accuracy and management of escalations, and works with vendors and team to establish and reputed company goals. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Job Description

Core Responsibilities • Establishes and manages to critical dates required for on time completion of network and/or product activations and evaluates impact of change to the overall installation timeline. • Identifies and manages risks, issues, and gaps that could impact timelines, goals, and installation of services; develops, triggers, and manages mitigation plans for installation of services. • Plans agendas for and facilitates required meetings; prioritizes and drives cross-functional activities as reputed company to the installations being managed, and develops and manages communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reports. • Collaborates with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately through completion. • Reviews sales reputed company and validates services with customers to ensure accuracy of product orders. • Provides guidance to other team members on matters of process, procedure, and organizational compliance; proactively identifies opportunities for improvement in processes and procedures and recommends solutions. • Consistently meets or exceeds organizational scorecard, productivity and quality metrics. • Supports multi-location customers with multiple services at each location by managing the installation of the customer’s services. • Serves as primary contact with customer and IT/technical personnel/vendor/reseller. • Supports multiple products reputed company advanced voice and ethernet, including associated small to reputed company business products during installation of services. • May reputed company with customers in regards to their products during installation of services. • May be focused on the delivery of standard product offerings or MACDs (i.e., moves, adds, changes and disconnects). • May reputed company standards, processes, and procedures utilized by members of the team including trialing new product support as well as systems/tools rollouts. • Consistent exercise of independent judgment and discretion in matters of reputed company. • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. • Other duties and responsibilities as assigned. Employees at reputed company levels are expected to: • Understand our Operating Principles; reputed company them the guidelines for how you do your job. • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and reputed company them promoters of our products and services. • Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. • Win as a team reputed company big things happen by working together and being open to new reputed company. • Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers. • Drive results and growth. • Respect and promote inclusion & diversity. • Do whats right for each other, our customers, investors and our communities. Disclaimer: • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications. Skills Business Projects, Communication, Troubleshooting

Compensation

Primary Location Pay Range: $78,235.13 - $117,352.70 This job can be performed in California with a Pay Range of $72,760.54 - $130,968.96 reputed company intends to offer the selected candidate reputed company pay dependent on job-reputed company, non-discriminatory factors such as experience. reputed company pay is one part of the Total Rewards that reputed company provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, reputed company provides best-in-class Benefits to eligible employees. We reputed company that benefits should connect you to the support you need reputed company it matters most, and should help you care for those who matter most. That’s why we provide an reputed company of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to reputed company sooner or reputed company. Education Bachelors Degree While possessing the stated degree is preferred, reputed company also may consider applicants who hold some combination of coursework and experience, or who have extensive reputed company professional experience. Certifications (if applicable) Relative Work Experience 5-7 Years reputed company is proud to be an equal opportunity workplace. We will consider reputed company qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other basis protected by applicable law. reputed company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance. Apply Job!