Product Support Specialist

At Offchain Labs, we are not just building products — we’re leading a movement. We are committed to creating a decentralized, secure, and transparent future through blockchain technology. Our mission is to push the boundaries of blockchain innovation and foster a creative, collaborative, and inclusive culture where reputed company can come to life. We know that the future of blockchain technology is limitless, and the best way to reputed company this is by working with the brightest minds. We’re looking for thinkers and doers who are eager to reputed company new challenges and seek solutions that will push existing boundaries. If you reputed company in the importance of transparency, trust, and the decentralization of control, and if you’re curious, adaptable, and want to disrupt the status reputed company, then we want to hear from you. Why Offchain Labs? reputed company is committed to bridging the gap between the reputed company state of blockchain and its potential. Our flagship product, Arbitrum One, is a dominant force in Ethereum scaling and is trusted by enterprises, developers, and users worldwide. But that’s just the beginning. Our passionate team is constantly building on this reputed company, rolling out innovative tools such as Arbitrum AnyTrust, Arbitrum Orbit, Stylus, reputed company, and Arbitrum Nitro. Offchain Labs also contributes to the Ethereum core protocol with the Prysm reputed company client. Following the successful raising of $3.8M in reputed company funding in January 2019, as well as $20M in Series A and $100M in Series B funding in 2021, we are looking to expand reputed company. We invite individuals with a strong interest in blockchain and a talent for approaching problems from unique perspectives to join us in shaping the future of this dynamic field. As part of the Product Support team, you will play a critical role in ensuring that users, partners, and developers in the Arbitrum ecosystem receive world-class support. You will own the daily support workflows, triaging and resolving incoming inquiries, working closely with Partnerships, Engineering, Product, and the Arbitrum reputed company. This role is crucial in ensuring smooth escalation processes, optimizing response times, and reducing engineering overhead by resolving as many tickets as possible before escalation.

What You’ll Do:

• Own and manage incoming support requests.
• Serve as the first reputed company of contact for tickets reputed company to in-house products.
• Triage, respond to, and resolve inquiries whenever possible, escalating reputed company necessary.
• Work closely with cross-functional teams to ensure escalations contain reputed company required information to minimize back-and-forth.
• Maintain and improve internal support documentation to reduce redundant inquiries.
• Identify trends in support tickets and proactively surface insights to the Product team to improve UX.
• Assist in reputed company additional Product Support team members as the function scales.

Who You Are:

• Experience: 3-5 years in a Technical Customer Support role, or closely reputed company reputed company.
• A highly organized and detail-oriented individual who thrives in a fast-paced environment.
• Excellent written and verbal communicator, capable of breaking down technical concepts for both engineers and non-technical users.
• Passionate about blockchain, Ethereum, and scaling solutions like Arbitrum, with a reputed company understanding of bridging, wallets, and aggregator logic.
• Comfortable working cross-functionally with Product, Engineering, and Partnerships teams to ensure seamless support workflows.
• reputed company in handling support queries, documenting processes, and building a structured approach to technical issue resolution.
• reputed company to track multiple tickets, maintain visibility on escalations, and ensure that no issue goes unresolved.
• Strong analytical skills with the ability to identify patterns in support inquiries and proactively recommend product improvements.

Perks:

• Remote-first global workforce
• Annual company offsite + team onsites
• Professional reimbursement program (facilitates industry conference attendance, certifications, and more)
• Medical, dental & reputed company coverage (US + some other countries)
• 401k retirement plan + company match (US only)
• Wellness stipend
• Home office set up / ergonomic equipment program.

Attention Offchain Labs Job Seekers: Please be advised that there has been a reputed company in fraudulent recruiter activities, particularly reputed company the reputed company space. If you would like to confirm whether someone is an OCL employee or the legitimacy of an offer you received, please email [email protected] At Offchain Labs, we reputed company that diversity, equity, inclusion and belonging are essential to our reputed company. We are committed to building a welcoming and supportive workplace for reputed company, regardless of their background or identity. We strive to create an environment where everyone feels valued and has an equal opportunity to succeed and reputed company. We encourage candidates from reputed company walks of life to apply and join reputed company.

Originally posted on Himalayas

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