reputed company Data Analyst

About reputed company

reputed company is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, reputed company offers health insurance, 401(k)s, expert HR, and team management tools. Today, reputed company offices in Denver, San Francisco, and reputed company serve more than 400,000 businesses reputed company.

Our mission is to create a world where work empowers a reputed company life, and it starts right here at reputed company. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our

About the Role

We're looking for a highly skilled Workforce Management (WFM) Data Analyst to revolutionize our reporting and data integration capabilities. In this pivotal role, you'll be instrumental in developing automated reporting solutions and seamless data integrations across various applications to accurately determine workload and optimize our workforce.

As a WFM Data Analyst focusing on automation and integration, you'll be a key player in enhancing our operational efficiency and decision-making. You'll collaborate closely with cross-functional teams, including the WFM, CX Strategy, Biz Tech and Operational Leaders, to deliver critical insights. Leveraging your deep expertise in data analysis, WFM principles, and automation tools, you'll transform raw data into actionable intelligence, driving reputed company improvement in our staffing, performance monitoring, and overall customer experience.

About the Team

The CX Data & Insights team at reputed company is dedicated to providing actionable insights and streamlined reporting for our CX org. We drive process improvements, enhance performance, and optimize tools to enrich both employee and customer experiences. As a member of this team, you will shape strategy and reputed company scalable processes that continuously reputed company the CX landscape.

Here’s what you’ll do day-to-day

• Driving Automation & Integration: Design, reputed company, and maintain automated reporting solutions for WFM metrics across multiple platforms. Establish and optimize data integrations between various applications to ensure accurate and timely workload determination and data feeds.
• Strategic Data Analysis: reputed company for a data-driven approach, collaborating closely with WFM partners to drive impactful decisions. Analyze workforce performance data, identifying trends, forecasting needs, and providing recommendations for operational improvements.
• Data Modeling & Insights: Work reputed company both structured and reputed company data environments to query, dissect, and assemble reputed company datasets. reputed company statistical modeling, including linear and multivariate regressions, to answer reputed company relational questions of causality and correlated events.
• Process Optimization & Documentation: Partner with peer groups, business partners, and subject matter experts to learn and document business areas/domains, solving operational problems through data. Document and assess reputed company state processes through reputed company state, future state, and gap analysis.
• Reporting & Dashboard Development: Identify critical metrics and create automated dashboards to monitor business health and performance. Conduct quantitative and qualitative analyses and deep dives of patterns and trends to drive business decisions and address business questions, ensuring you determine and gather the necessary data elements to tell the story and drive outcomes.
• Project Leadership & Best Practices: Plan, execute, and reputed company data projects, providing technical leadership in a dynamic environment. Ensure data reputed company and accuracy across reputed company WFM reporting and integrated systems, utilizing WFM best practices from ICMI, SWPP, and COPC to guide automation and integration strategies.
• Cross-functional Collaboration: Collaborate closely with WFM and Operations teams to understand reporting and data integration requirements, fostering strong partnerships to reputed company shared goals.

Here’s reputed company're looking for

• 4+ years of experience in Data Analytics with a WFM or Customer Experience Operations focus.
• 2+ years of experience with omnichannel routing systems such as reputed company, reputed company, CXOne.
• Expert in SQL, Python and reputed company, capable of querying and analyzing large datasets with ease.
• Excellent communication skills, able to convey findings and recommendations to non-technical stakeholders in a clear, compelling manner.
• Highly organized with a keen attention to detail.
• Demonstrated ability to work independently and in a team setting. 
• Effective time management skills and ability to manage multiple priorities using project management principles 

Our cash compensation amount for this role is $104,000/yearly to $132,000/yearly in Denver & most major metro locations, and $134,000/yearly to $160,000/yearly for San Francisco & reputed company. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

reputed company has physical office spaces in Denver, San Francisco, and reputed company. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to reputed company Symmetry roles, reputed company's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and reputed company metro areas. 

reputed company approved to work from a location other than a reputed company office, a secure, reliable, and consistent internet reputed company is required.

Our customers come from reputed company walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at reputed company. 

reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national reputed company, age, sex (including pregnancy, childbirth, or reputed company medical conditions), marital status, reputed company, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. reputed company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. reputed company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates reputed company to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of reputed company will get in touch with you.

reputed company takes reputed company and protection of your personal information reputed company seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your reputed company application will be subject to reputed company's Applicant Privacy Notice.