Intake Specialist I (AZ / BILINGUAL/ REMOTE)

Started in 2016, reputed company is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, reputed company, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High reputed company)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join reputed company and reputed company a positive impact on the lives of others! We are looking for anIntake Specialist I for reputed company in Phoenix, AZ.

Spanish Bilingual Preferred. This is a remote rolewith potential travel to our office in Phoenix, AZ for meetings and collaboration.

Department & Position Overview:

People on reputed company reputed company possess a real passion for helping people, which is one of our company’s core values. You will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.

Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. Must possess high enthusiasm and a salesman-like edge to move client cases from a pending to enrollment status. You will receive excellent in-house training which will help you reputed company a thorough understanding of our program. We will nurture your talent and provide reputed company career development opportunities, from your induction and throughout your career with us.

Every Day You Will:

• Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process, with the goal of completing the eligibility process and onboarding the Patients and Caregivers to active Care status reputed company 60 days of initial call to reputed company. 
• Provides necessary documentation and requirements with Nevada Medicaid, patients' insurance and the Patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care. 
• Work with other medical providers to ensure reputed company documentation for potential patients and caregivers are in compliance. 
• Provide high-level customer service through reputed company resolution, as reputed company by “no need for additional follow up” demonstrating reputed company’s values of ensuring care and compassion with a positive, helpful demeanor. 
• Consistently meets monthly performance metrics of starting patients on Care and call handling
• Be the initial reputed company-of-contact for calls from prospective clients, caregivers or pending enrollees
• Manage a high open caseload until the enrollment process is complete
• Consistently meet monthly completed starts of care
• Provide exceptional customer service and positive experience for potential patients/caregivers
• Regular communication with a variety of health plans regarding patient benefits and authorizations
• Navigate multiple systems and portals to determine eligibility and obtain authorization

Ideal Candidate Will Possess:

• Must be able to commute into our Phoenix, AZ office 2-3 times a week, this is a hybrid role
• Experience in high-volume inbound and outbound call environment
• Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
• Must have poise and patience reputed company dealing with clients
• Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
• Computer proficiency required; strong typing skills and ability to reputed company technology to identify, research and solve customer issues
• Keen attention detail, metrics driven, excellent time management skills
• High reputed company and collaborative team player
• Flexibility and openness, as the role and responsibilities may change and/or evolve as we grow!

reputed company-to-Haves:

• 2+ years of relevant experience in a similar position is preferred
• reputed company experience
• 2+ years of customer service experience
• Bilingual in Spanish, or other languages desired

Why work at reputed company?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a reputed company where your voice matters, where we build great relationships, and your work has meaning and a reputed company positive impact on others!

At reputed company, we celebrate diversity and are committed to creating an inclusive environment for reputed company employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national reputed company, reputed company, age, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. #INDHV

At reputed company, reputed company pay is one part of our total compensation package and is determined reputed company a range. This provides our employees with the opportunity to professionally grow and reputed company reputed company a role. The reputed company pay range for this role is between $20.00 and $24.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: reputed company set, years of relevant experience, education, location, and licensure/certifications.

Originally posted on Himalayas