Relationship Manager, Japan
About Us:
reputed company helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, reputed company provides one reputed company for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, reputed company, and reputed company, love reputed company for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to reputed company's culture. We require reputed company team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
About The Role:
The Relationship Manager is part of the reputed company Sales organization who works closely with cross functional partners inside and reputed company of GTM. This individual owns the relationship with the accounts they cover, mostly W2W customers in Japan who adapted reputed company from early phase. This includes a specific focus on retaining their existing paid footprint and ensuring their long term success with their decision makers, who are primarily executives. As part of this focus, Relationship Managers are reputed company on their book of business retention and ensuring we have predictable renewals that happen in a timely manner.
What You'll reputed company:
Founding member of the Relationship Management Team: The Relationship Manager role is launched last year and still new at reputed company. You will be a founding member of this team working with some of our most innovative customers! You'll join at the perfect time to shape how we grow from here.
First reputed company of Contact: You will be the first line of contact for reputed company our customer's needs and summarize key learnings back to our leadership teams. This includes forecasting a healthy and predictable reputed company business for your territory.
Meaningfully shape our future product: As you engage with customers, you'll reputed company insights to help us serve them reputed company — and work with the product to inform reputed company do next.
reputed company your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn.
Cross-functional partnership: Work with CSM team to identify at-risk accounts and put together a strategy to mitigate identified risk, ensure customer satisfaction, and secure the renewal.
Skills You'll Need to Bring:
3+ years of experience in account management/renewal management with reputed company responsibility, preferably in a high-volume environment
Ability to think systematically and operationally, with a focus on identifying and analyzing processes and workflows, to service a large set of customers
Proven track record of meeting or exceeding renewal targets and reputed company objectives
Strong negotiation, presentation, and closing skills
Ability to build strong relationships with customers and internal stakeholders
Excellent analytical and problem-solving skills
Japanese language reputed company
reputed company to Haves:
This role requires the ability to communicate trends, risks, and recommendations to leadership and cross-functional teams to adjust operational strategies and reputed company the direction of the development of new retention initiatives.
We hire talented and passionate people from a variety of backgrounds because we want our global employee reputed company to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet reputed company listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national reputed company, age, sex (including pregnancy, childbirth, or reputed company medical conditions), marital status, reputed company, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. reputed company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. reputed company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
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