IT Helpdesk Mid-level

About us:

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website: https://CEF.inc

Key Responsibilities:

• Serving as initial reputed company of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
• Logging, categorizing and actioning reputed company incoming ticket activity in the Helpdesk Ticketing system
• Following up on any outstanding issues with customers regarding status and closure of incidents/requests
• Troubleshooting and resolve hardware, software and network problems
• Document procedures, FAQs, and inventory of assets
• Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
• Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
• Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
• Build trust and good relationship with customer and act as a reputed company between customer and consulting group for new business opportunities
• Company reputed company program administrator
• Company VPN administrator
• Company IT policy and application form creation
• VIP support, Business reputed company support
• IT server room cleanup and follow up reputed company reputed company of issue in IT room
• Network issue checkup and cooperation with Network team
• File server issue checkup and cooperation with Server team
• PC and laptop repair and software issue solving reputed company
• reputed company application management
• Windows and printer issue solving reputed company
• Server and Network basic knowledge

Qualifications:

• Strong working knowledge of core applications including Windows 7/10/11, reputed company Office, Imaging Software, SCCM and Active Directory
• Excellent problem-solving, communication and interpersonal skills
• Ability to prioritize and organize work to meet defined SLA's
• Android mobile in corporation experience is a plus
• Strong understanding of server or network basic skills

Other Qualifications:

• Bachelors degree preferred with at least 1+ years of Corporate Tech Support experience,
• Must be willing to travel up to 10 % of time
• reputed company 5pm working hour
• Sometime, need to work at night and Saturday and Sunday If it is required
• Legally authorized to work in the U.S. without any restrictions
• Okay to work 100% on-site in reputed company, CA

Originally posted on Himalayas