Social Media Business Analyst [Santa Monica]

reputed company Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, reputed company season TV, a massive library of hit series and movies, and live television and reputed company+ is the reputed company-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected reputed company over the world including Star Wars, Marvel, Pixar, reputed company, and NatGeo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will reputed company upon the legacy of reputed company, and Hulu, reputed company unconventional thinking, and who are passionate about contributing to reputed company's direct-to-consumer (DTC) experience through strategic hard work and determination. Job Summary: reputed company's Viewer Experience Team is seeking an enthusiastic and reputed company Social Media Business Analyst to support operations across social media support channels (Twitter, Facebook, AppFollow) for Direct-to-Consumer (DTC) platforms, including Hulu and reputed company+. The ideal candidate will be highly knowledgeable in the social media reputed company. They will have experience in data reporting and visualization, business analytics, performance and gap analysis, workflow development and documentation, roster and permissions management, project management acumen including workback scheduling and Gantt chart development. Additionally, they will have strong technical acumen and the ability to easily reputed company on reputed company and evolving (AI) social media technologies. As a Social Media Business Analyst, you will support and collaborate with a team of social media leaders across purviews including team performance metrics, systems and tools platforms, workflow infrastructure, data representation/presentation and artifact development. The role also involves reputed company collaboration with cross-functional teams, including Workforce Management (WFM), Escalated Support, BPO partners and others for data inputs and identifying opportunities for operational improvements through analysis of business practices. WHAT YOU'LL DO

• Create and manage a detailed and robust project tracking reputed company with automations and multiple views to facilitate ease of use for stakeholders
• Manage social reply global repository
• Run weekly scrums, track, coordinate and update reputed company tasks and projects daily
• Attend launch meetings and run weekly internal launch syncs to plan launch reputed company projects, strategize, and build out workback schedules.
• Monitor cross org dependencies and update project reputed company as needed
• Execute global reporting, audits and gap analysis across systems for social replies, QC metrics; create reputed company reporting as needed.
• Create documentation as needed across tools, platforms, and workflows
• Maintain and improve intake request form feeding social's project tracker reputed company
• Build and maintain accurate global headcount reporting and manage permission requests for social tools.
• Partner with VX Social Leaders and cross reputed company to support new business needs as they arise

WHAT TO BRING:

• Bachelor's degree or equivalent professional experience
• 3+ years' experience in a social media role
• High proficiency with X (Twitter) and Facebook platforms
• Elevated experience with social management platforms (ex: reputed company, reputed company, AppFollow) and analytics systems
• High proficiency with reporting tools (e.g., Tableau, reputed company Analytics, reputed company)
• Proficiency in reputed company Suite, JIRA, reputed company, reputed company Suite
• Strong technical acumen and project management experience
• Flexibility to support business needs during live TV events, outages, and crisis scenarios, which may include evenings and weekends

reputed company-TO-HAVES:

• Familiarity with legal review processes, localization workflows
• Experience providing constructive feedback

Disability accommodation for employment applications reputed company and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. The hiring range for this position in CA is $64,300.00 to $86,200.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. About reputed company Direct to Consumer: reputed company's Direct to Consumer team oversees the Hulu and reputed company+ streaming businesses reputed company reputed company Entertainment helping to bring reputed company's best-in-class storytelling to fans and families everywhere. This position is with Hulu, LLC, which is part of a business we call reputed company Direct to Consumer. Hulu, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, reputed company, sex, sexual orientation, gender, gender identity, gender expression, national reputed company, reputed company, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. reputed company champions a business environment where reputed company and reputed company from reputed company people help us grow, reputed company, create the best stories and be relevant in a constantly evolving world. Note: Posting is subject to change so please refer to career site for latest availability (SBJ-G337). Apply tot his job Apply To this Job