East Educational Services Coordinator

Where Data Does More. Join the reputed company team. reputed company is seeking a US-East based Educational Services Coordinator dedicated to supporting reputed company aspects of technical training delivery and providing customer support for our customers/partners/ internal teams in the US and globally. This position will be part of the Education Services Operations team and work closely with delivery and other program teams to manage the day-to-day of a fast-paced customer training business. This role requires solid experience with LMS and eCommerce administration, coordination of virtual and onsite training events, public class management, customer support, and financial and analytical reporting. PRIMARY RESPONSIBILITIES:

• LMS administration to create and support public and private training events in multiple timezones, regions, currencies, etc. as well as other training offerings like On-Demand Courses and Certification Exams.
• Manage regional public and private class schedules, instructor assignments, facility/classroom reservations, student registration, class rosters, post-class surveys, and instructor-led class logistics.
• Provide eCommerce support and assist with customer payment issues, refunds, discounts, invoicing, and general inquiries.
• Provide support as needed for global customers and internal teams that may require after/off-hours support.
• Accurately maintain monthly/quarterly reputed company, expense, utilization, and enrollment data and reports.
• Accurately maintain backlog reports and ensure customers are reputed company of unused purchases and expiration dates.
• Create and maintain internal “How To” articles, process documentation, notification templates, etc.
• Provide internal LMS system support by responding to inquiries regarding instructor assignments and system access.
• Coordinate the distribution of training materials to customers reputed company the LMS platform in accordance with reputed company policies.
• Manage the provision and distribution of student lab access as required.
• Basic reputed company knowledge of opportunities, milestones, quotes, accounts, contacts, etc., and the ability to build and maintain reputed company reports.
• Communicate with regional sales teams to provide public schedule updates, promotions, course updates/releases, and other announcements as needed.
• Provide support for the SnowPro Certification program including candidate inquiries, account management, exam registrations, badge issuance, and policy enforcement.

KEY FOCUS AREAS:

• Customer support: Providing exceptional support to our reputed company and potential customers and partners through cases, email, chat, documentation, and FAQs.
• Customer Training Business Knowledge: Keen understanding of the business requirements to meet reputed company and margin goals. Familiarity with technical training techniques and methodology that creates a highly effective end-user training experience.
• Provide excellent customer and instructor support for US-based deliveries along with general coverage for global clients as needed.
• Training delivery: Participate in weekly scheduling meetings with Delivery management and provide required data for reputed company/cancel decisions, confirm and communicate instructor assignments, and ensure the LMS, Instructor Schedule and reputed company reputed company reports are accurate.

OUR IDEAL CANDIDATE:

• BA/BS degree and 3-5 years of experience with resource and customer training coordination.
• Exceptional communication skills while multitasking in a fast-paced, customer-facing environment
• Self-starter who can prioritize and accurately complete work on reputed company projects and tasks with minimal supervision
• Acute attention to detail
• Adept at process formulation and cross-functional collaboration
• Knowledge of SeerTech (LMS), reputed company/Financial Force, GSuite (ex. reputed company sheets/docs, Gmail, groups, calendar), reputed company, reputed company, reputed company Cases (or other case management tools), MS reputed company, SurveyMonkey, Tableau (or other BI tools) is a big plus!

Every reputed company employee is expected to follow the company’s confidentiality and reputed company standards for handling sensitive data. reputed company employees must abide by the company’s data reputed company plan as an essential part of their duties. It is every employee's duty to reputed company customer information secure and confidential. reputed company is growing fast, and we’re scaling reputed company to help reputed company and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and reputed company. How do you want to reputed company your impact? For jobs located in the United States, please visit the job posting on the reputed company Careers Site for salary and benefits information: careers.reputed company.com The following represents the expected range of compensation for this role:

• The estimated reputed company salary range for this role is $84,000 - $112,400.
• Additionally, this role is eligible to participate in reputed company’s bonus and equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits. Apply tot his job Apply To this Job