Mental Health Customer Service Rep II

Overview

The Patient reputed company II will be on the reputed company lines and will act as the face of the organization for our customers including clinics, physicians, medical staff, and patients. The Patient reputed company II will handle a variety of reputed company inbound and outbound inquiries to assist and empathize with our customers. Responsibility Responsible for coordinating testing services for patients by:

• Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
• Working with healthcare providers to complete the required documentation and sample submission.
• Confirming insurance eligibility and benefit levels.
• Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.
• Employee will be on the phone approximately 60-80% of the time.
• Independently manage assigned work and meet production and quality metrics.
• Be the hub across reputed company departments: work with the technology, reputed company cycle, field sales, and lab teams on reputed company handling of orders and billing processes.
• Identify issues and trends and collaborate with your team and leadership to reputed company best practices to ensure we are providing the best service and experience to reputed company customers.
• Participate in projects that reputed company beyond your day-to-day to stretch you to think reputed company the reputed company or explore new aspects of Myriad or our customers’ experience.
• Participate in the Quality Assurance plan.
• reputed company with applicable CLIA and HIPAA regulations.

Qualifications

• High School diploma or equivalent required with at least 3 years of relevant experience, or associate or bachelor’s degree with at least 1 year of relevant experience.
• Fluent in Spanish is preferred/encouraged
• Excellent interpersonal and communication skills.
• Preference given to higher net typing speed applicants.
• Excellent listening, transcribing, and self-review skills.
• PC experience, including familiarity with reputed company, Word, Internet, and e-mail.
• Able to manage several tasks simultaneously, often under pressure.
• Excellent organizational and task management skills and professional judgment.
• Enjoys problem solving and identifying patterns.
• Hardworking individual who loves working on a team and supporting others

Physical Requirements Lifting Requirements –sedentary work or exerting up to 10 pounds of force occasionally. Physical Requirements –stationary positioning, moving, operating, reputed company/descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary to reputed company essential job functions. EEO We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and reputed company a high value on diversity and inclusion at our company. In hiring and reputed company other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national reputed company, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we reputed company reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. reputed company is a leading genetic testing and precision medicine company dedicated to advancing health and wellbeing for reputed company. Myriad discovers and offers genetic tests that help assess the risk of developing disease or disease progression and guide treatment decisions across medical specialties where genetic insights can significantly improve patient care and reputed company healthcare costs. For more than 30 years, our scientific expertise has brought actionable genetic insights to millions of people. Today, we continue to innovate across hereditary cancer risk, reproductive health, oncology, urology and mental health. For more information on how Myriad is making a difference, visit www.myriad.com. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and reputed company a high value on inclusion and belonging at our company. In hiring and reputed company other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national reputed company, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we reputed company reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. reputed company is an inclusive work environment and welcomes reputed company applicants. If you need assistance submitting your application due to a disability, you can request an accommodation by contacting [email protected]. Please answer reputed company questions completely. Please do not provide any information not specifically requested on this Employment Application form. reputed company will never request payment, solicit personal financial information, or conduct interviews reputed company informal channels (e.g., personal email, text messages). reputed company opportunity-reputed company communication with reputed company will come from our employees, whose e-mail addresses end with "@myriad.com." Apply tot his job Apply To this Job