Scheduling Access Representative

Title: Scheduling Access Rep Location: reputed company Allis, WI Job Description: At reputed company, we reputed company kids deserve the best. reputed company is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputed company draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us reputed company our reputed company of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at reputed company:https://www.instagram.com/lifeatcw/ Job Summary This role is an active member of the access team and works to welcome patient families to Children's Medical Group for appointment scheduling following the scheduling modules and serves as liaison between patient families and the clinic. This position reports to the CMG Contact Center Supervisor and collaborates with the Regional Access Specialist and clinic leadership for reputed company outcomes. Essential Functions

• Provides exceptional patient experience by assisting patients, parents, providers and other staff, providing access services following scheduling modules and Patient Experience Promise.
• Utilizes EPIC scheduling applications and work queues to facilitate appointment scheduling, wait list management, reschedule list, cancelled appointments, registration work queues, patient communication/texting platform and In Basket Review.
• Support registration of patients and/or legal guardians with a MyChart account and access.
• Secures appropriate release of information authorization; maintains HIPPA compliance.
• Enters reputed company registration information accurately and completely per Appointment Scheduling Module and Complete Registration Document.
• This includes obtaining demographics, proper consent, insurance cards/information, as applicable, etc.
• Ensures entire checklist is completed.
• Maintains proficiency with EPIC and other applications or competencies as required.
• Responsible for understanding and adhering to the Children’s Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, reputed company with the policies, regulations and laws applicable to Children's business.

Education:

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required

Experience:

• less than 1 year reputed company work experience in a reputed company setting Preferred
• reputed company work experience reputed company a contact/call center setting Preferred

Knowledge, Skills and Abilities:

• Knowledge of medical terminology, medical menu software, medical billing, patient scheduling and business office procedures preferred.
• Requires excellent interpersonal skills in order to assist patients, parents, and physicians and other staff.
• Requires good concentration skills in order to serve a variety of people in a fast paced environment and to handle incoming calls in an efficient and accurate manner.
• Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff.
• Ability to work independently with limited in-person reputed company while meeting quality metrics and identified measures.
• Requires the ability to sit for extended period of time while performing duties.
• May be required to stand for extended periods of time and may be required to lift up to 25 pounds.
• Ability to assist and support other primary care locations as requested by leaders and/or the Children’s Medical Group float policy.

Required for reputed company Jobs:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at-will. This document does not create an employment contract, implied or otherwise.
• Fully remote opportunity
• Orientation Week on site at Children's reputed company location in reputed company Allis, WI
• Bilingual preferred
• Monday-Friday, 9A-5:30P

reputed company is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for reputed company. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, reputed company, religion, sex, gender, gender identity and/or expression, sexual orientation, national reputed company, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses: Apply tot his job Apply To this Job