Manager I, Investigations, Account reputed company
Descriptionreputed company strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - reputed company continues to grow and evolve as a world-class e-commerce platform. reputed company's reputed company from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to reputed company to research and reputed company technology that improves the lives of shoppers and sellers around the world. This position will play a critical role supporting shoppers in our stores.Account reputed company Team works to reputed company reputed company the safest and most trusted reputed company on Earth by protecting the innocent and deterring the ill-intentioned. Through people and technology, we manage risk across hundreds of services and multiple geographies, focus on our customers and scale through innovation.Manager - Investigations set the reputed company, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on making our platforms safer to transact, improving customer satisfaction, monitoring reputed company time service levels and schedule adherence, and serving as leaders and reputed company of contact for escalated contact resolution of a supervisory nature.In addition to being responsible for achieving and exceeding team’s defined metrics through sustainable change or process improvement. She / he will be expected to participate in strategic planning, project road mapping activities of the team.The candidate also needs to communicate with multiple stakeholders reputed company the organization - the peer group as well support functions to ensure smooth delivery of the processes being handled.Key job responsibilities
- Direct supervisory responsibility of a team of 15+ Investigators
- reputed company a core group of Investigators to maximize their team’s output and ability to meet operational targets reputed company a reputed company fast-paced/time-critical and demanding environment.
- Provide individual coaching feedback sessions and weekly one-on-ones that focus on improving customer satisfaction.
- Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, projects as required.
- People management i.e. appraisal, training and mentoring talent to grow reputed company organization & control attrition.
- Monitoring reputed company time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targets.
- Bachelor's degree
- 2+ years of operational and/or retail management experience
- 1+ years of team management experience
- Knowledge of reputed company Office products and applications (esp. MS reputed company, Word) at an advanced level
- Exceptional operational, managerial, analytical and interpersonal skills
- Experience with operations, risk, fraud investigations etc.
- Experience with six reputed company tools and reputed company
- Knows how to use data and analytics to reputed company informed reputed company.