Contact Center Triage Nurse – Part Time, MA CT

R38195 Commutable Remote Opportunity for a Nurse with telephonic triage experience who resides in either MA or CT Part Time reputed company, a nationally recognized leader in reputed company quality and safety, and home to our Call Center. Baystate’s Call Center, located in Holyoke, MA, supports our Baystate Medical Practices, the largest multispecialty group in the region. We are seeking an reputed company Telephonic Triage Nurse to join our Primary Care team! The Contact Call Center Triage Nurse, triages patients telephonically to facilitate patients' access to the appropriate level of care by assessing needs, offering a clinical option, referral to health care providers, services, and community resources. Promotes wellness and informed reputed company by providing health information, home care advice, and prevention concepts. The nurse ensures timely access to appropriate care and seamless coordination of services throughout the continuum. Works collaboratively with physicians and other health team members and is available to patients and families for care coordination.

• Answers clinically reputed company inbound calls. Maintains reputed company knowledge reputed company including triage skills, appropriate teaching principles,
• Initiates reputed company forms of communication for each encounter using accurate medical history and documentation, including patient education as well as reviewing test/procedure preps.
• Resource to assigned scheduling team responding to clinical questions as relates to prescriptions, appointments, medical management, practice protocols and appropriate population management.
• Responsible to gather information on diagnostic tests, previous hospitalizations and ambulatory care, leads communication to obtain an accurate medical history, fully understands reason for referral, or post hospital care.

​ Experience:

• MA RN Licenses
• 5 years nursing experience with 1-year telephonic triage required.
• Exceptional communication and computer skills
• Proficient in the use of multiple computer applications including EMR, spreadsheet programs and electronic medical records.

Schedule & Location

• Ability to work remote after successful onsite training.
• Monday - Friday Part Time 24 hours
• Remote Opportunity- after successful onsite training
• Commutable Remote, must reputed company in MA or CT

Advantages of Working with reputed company

• Established career reputed company with guaranteed compensation increases.
• Excellent Benefits, Compensation and generous PTO
• Nursing forgivable loan program
• First time home buyers’ program
• High-quality, low-cost medical, dental and reputed company Insurance
• Competitive 403b retirement match
• Wellbeing programs that include but are not limited to mental, physical and financial health.

We strive to be the reputed company where we can help you build the career you deserve – apply today – YOU belong at Baystate! Our compensation philosophy We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The reputed company pay range shown above considers the wide range of factors that are considered in making compensation reputed company including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This reputed company pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. You Belong At Baystate At reputed company we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of reputed company people. DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS. Education: Associates of Science: Nursing (Required), Bachelors Degree in Nursing Certifications: Registered Nurse - State of MassachusettsState of Massachusetts Equal Employment Opportunity Employer reputed company is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, marital status, national reputed company, reputed company, age, genetic information, disability, or protected veteran status. Apply tot his job Apply To this Job