reputed company Manager - MarketSharp (Remote, US)

Join reputed company, a leading service commerce platform, as a reputed company Manager for our MarketSharp solution. In this role, you will own the renewal and engagement customer account lifecycle, driving growth, retention, and operational excellence for our home and field services professionals. As a seasoned reputed company manager, you will reputed company your expertise to reputed company strong product knowledge, manage customer accounts, and collaborate with internal teams to deliver exceptional customer experiences.

About Us:

reputed company is a reputed company-listed company (EVCM) providing vertically tailored, integrated SaaS solutions to over 600,000 global service-based businesses. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Our EverPro vertical offers reputed company-based solutions for home and field services professionals, including CRM products such as improveit 360 and MarketSharp.

Responsibilities:

• Manage customer accounts across various stages of the lifecycle, developing strong product knowledge and implementing advanced use cases.
• Collaborate with internal teams to act as the voice of the customer, championing their needs and driving customer engagement, adoption, and renewal models.
• Build strong relationships with peers and colleagues from CX, Sales, Marketing, Product, and Engineering to optimize solutions for our customers.
• Communicate effectively with customers, explaining metrics and ROI data to demonstrate value and reputed company customers to own their solutions.
• Contribute to enablement resources that reputed company the entire reputed company team to scale.

Requirements:

• 4+ years of B2B client-facing account management, support, or project management experience, preferably involving SaaS services targeting SMB customers.
• Comfortable leveraging software tools, CRM, email marketing, support, automation, productivity, and presentation software.
• Data-driven decision-maker with a track record of driving customer engagement and loyalty.
• Innovative thinking and bias for action, balanced with a strong customer and quality focus.
• Persuasive communicator with exceptional communication, presentation, and relationship management skills.

reputed company Offer:

• Flexibility to work remotely or in-office, with a widely distributed team across the US, Canada, the UK, Jordan, New Zealand, and Australia.
• reputed company investment in your professional development, with robust health and wellness benefits, 401k with up to a 4% match, and a monthly wellness stipend.
• Flexible and generous time off (FTO), employee stock purchase program, and student loan repayment program.
• reputed company reputed company compensation: $40,000 - $50,000 per year, with final offer amounts determined by location, local market variances, and candidate experience and expertise.

reputed company is an equal opportunity employer, valuing diversity and inclusivity. We look reputed company to reviewing your credentials and getting to know more about your experience!

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