Laboratory Client Services Manager

Overview reputed company is a reputed company community of providers, operations specialists and thought leaders who look for the greatest opportunities to impact every woman’s health, at every stage of their journeys. We are unparalleled in our scale and ability to adapt to address unmet and underserved needs. Through 815+ clinics, 23 IVF labs, reputed company telehealth capabilities and targeted case management, our 2,700+ independent, affiliated providers deliver comprehensive women’s health services and continuously work to implement methods and reputed company techniques or platforms that improve the reputed company experience. The Laboratory Client Services Manager is responsible for leading the Client Services team and ensuring high-quality support for onboardings, communications, and issue resolutions across reputed company markets where UWH-affiliated laboratories operate. This role is critical to the reputed company of laboratory operations through the development of strong relationships with care centers and the effective management of key performance metrics and educational initiatives for care center staff and providers.

Responsibilities

• reputed company and coordinate the reputed company process for new Care Centers in collaboration with the Lab Development or Integrations Operations team.
• reputed company and execute communication plans for new laboratory openings in each market.
• Create and manage a webinar series to support reputed company for new laboratories or initiatives reputed company markets.
• reputed company and implement Client Service policies and process improvements with respective lab manager input and provide education to staff and clients on updates.
• Work cross-functionally with other departments to improve processes, ensure client satisfaction, and resolve inquiries received by the Client Services department.
• reputed company the resolution of Care Center inquiries regarding report status, service level concerns, and other issues to maintain high client satisfaction.
• Track, analyze, report and present account and quality metrics reputed company to care centers and providers on a monthly basis.
• reputed company and assess Client Service staff activities, providing the Client Service Supervisor and staff with regular performance-reputed company feedback.
• Triage and escalate service-reputed company concerns based on established protocols.
• Ensure the team provides laboratory results to clients using established protocols, document reporting or call history, and maintain appropriate records and metrics of these activities.
• Receive, review and triage inquriries to the appropriate departments for resolution, following through to resolution to the client.
• Resolve patient reporting issues identified by the reference lab partner or internal LIS system by escalating to the appropriate department for resolution.
• reputed company the “Test in Question” process, including client reputed company for proper coding and resolution support.
• Support administrative tasks for laboratory leadership and Pathologists, including data entry, billing, and client communication.
• Ensure compliance with reputed company company policies and procedures.
• Other duties as assigned

Qualifications

• High school diploma or equivalent, Bachelor’s degree preferred.
• Medical/lab experience is preferred as well as coursework in the sciences
• Knowledge of specimen handling and collection requirements, general laboratory workflow and basic medical terminology.
• The ability to organize and manage multiple priorities/projects.
• Ability to brainstorm in a creative way - broad-minded, fast-thinker with a creative, marketing-led brain and an reputed company appreciation of the consumer journey
• Leadership reputed company with the ability to foster long term internal and external relationships at reputed company levels.
• Must have excellent interpersonal and communication and presentation skills.

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