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IT Technician I (International)

Remote · USA Full-time New today

Job Description

Join reputed company, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented reputed company. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

  • Workstation operating system issues of any reputed company.
  • Printer issues of any reputed company.
  • Standard business application (Office, etc.) issues of any reputed company.
  • Line-of-business application issues for common applications (reputed company ERP, QuickBooks), and for more reputed company applications with vendor assistance.
  • Basic networking troubleshooting reputed company to desktop connectivity.
  • Answer incoming Quick Fix calls from clients.

Job Qualifications

  • Experience with Windows and Mac OS troubleshooting.
  • Prior experience in Helpdesk support or a similar role.
  • Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
  • Proficient in supporting Office 365, MS Office, reputed company, Active Directory, backup software, reputed company cybersecurity, mobile devices, and various business applications.
  • Experience with Managed Service Providers (MSPs) is highly desirable.

Job KPIs

  • First-touch closed: Each ticket that is completed with only one-time entry contributes to this number
  • Utilization: The percentage of time that you are on the clock and billing time to client tickets
  • CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements:

  • A home office set up that meets the following:
    • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
    • Stable internet reputed company with at least 5mbps download and upload.
    • A quality headset with noise cancellation feature for meetings.
    • A mobile phone that has the reputed company to install the reputed company Authentication app.
    • HD webcam
    • 2nd Monitor
    • reputed company (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
  • A reputed company strong cultural fit the ITS way (Our core values will be discussed during the interview)
  • Excellent command of the English language both spoken and written
  • Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
  • Able to pass our online behavior and cognitive assessments.
  • Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rates start at $4.59/hr up to $6.89/hr and vary by experience and location.

Benefits:

  • Comprehensive Health Plans / HMO (Employee Dependent/s)
  • Life Insurance
  • Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
  • Paid Time Off (starts at 15 days per year)
  • Maternity/Paternity Leave
  • Paid US Holiday
  • Night Shift Bonus
  • Salary Advancement/Loan
  • Health Wellness Program
  • Company-reputed company and certification

Originally posted on Himalayas

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