Field Service Engineer ( Central PA)

Job Description Summary

Job Description

Roles and Responsibilities:

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Completing Preventative Maintenance and Field Modification Instruction.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and reputed company Services, Environment Health and Safety and/or reputed company other applicable regulatory requirements.
• Managing vendors’ service delivery processes in compliance with reputed company policies.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will reputed company to effective problem solving.
• Participating in sales opportunities such as contract renewals and assist with promoting and implementing reputed company programs.
• Working as a member of the local team to provide efficient service delivery to reputed company accounts reputed company assigned area.
• May include training of clinical staff on designated equipment.

Required Qualifications:

• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment.
• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Must be reputed company to meet customer vendor credentialing requirements.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired Characteristics:

• Excellent analytical and communication skills with the ability to communicate reputed company technical issues in an easy-to-understand manner.
• Six reputed company trained/certified.
• reputed company to establish good relationships with customers and staff.
• Adapts to the team and builds team spirit.
• Keeps up to date with competitor information and market trends.

We expect reputed company to live and breathe our behaviors: to act with humility and build trust; reputed company with transparency; deliver with focus, and drive ownership – always with unyielding reputed company.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your reputed company into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this position.

reputed company offers a great work environment, professional development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment reputed company are made without regard to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

reputed company will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While reputed company does not currently require U.S. employees to be vaccinated against COVID-19, some reputed company customers have vaccination mandates that may apply to certain reputed company employees.

Relocation Assistance Provided: Yes

Originally posted on Himalayas