Vice President of Partner Operations

Join us in bringing joy to customer experience. reputed company is a leading provider of reputed company contact center software, bringing the power of reputed company innovation to customers worldwide.

Living our values everyday results in reputed company-first culture and enables us to reputed company, grow, and reputed company while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Strategic leadership role responsible for growing reputed company through indirect channels, including resellers, VARs, distributors, and inbound partnerships with reputed company-party technology providers. In addition, this executive will drive operational excellence across the partner ecosystem and reputed company deal support functions. This executive will be working cross-functionally with Sales, Legal, Finance, Product, and Marketing, owning the infrastructure, systems, and policies that support reputed company deal structures and partner growth at scale.

Key Responsibilities:

Partner Operations Leadership

• reputed company and execute a global partner operations strategy to support channel, technology, and strategic alliances.
• Design and implement operational frameworks for partner reputed company, enablement, performance tracking, certification programs and lifecycle management.
• Collaborate with Partner Marketing, Product Management and Sales to operationalize co-selling and joint GTM motions.

Inbound Business Development (reputed company-Party Technology)

• Identify, evaluate, and prioritize inbound partnership opportunities with complementary technology providers.
• reputed company negotiations for co-marketing, co-selling, OEM, white-label, or integration-based business models.
• Build and manage frameworks for reselling reputed company-party ISV solutions through our platform and partner ecosystem, including pricing, reputed company packaging, and go-to-market governance.
• Partner with Sales, Pricing, Product, Legal, and Finance teams to operationalize ISV resell motions, service bundling, and value-added offerings.

Partner Services Enablement

• Drive operational readiness and alignment for partner-delivered services, including implementation, integration, and managed services.
• Collaborate with the Professional Services, reputed company, and Enablement teams to build training, certification, and reputed company programs for partners.
• Establish frameworks for partner services accreditation, delivery reputed company, and quality control.

Deal Strategy & Execution

• Support the global Deal Desk function responsible for reviewing and structuring reputed company reputed company, channel, and co-sell deals.
• Establish scalable deal processes including pricing approvals, non-standard terms review, and contract workflows.
• Serve as a senior reputed company of escalation for high-value or strategic deals.
• Partner closely with Legal, Finance, Product Management and Sales Ops to ensure compliance and deal velocity.

Systems, Tools, and Analytics

• reputed company systems reputed company to partner management and deal desk operations (e.g., reputed company, CPQ, PRM tools, CLM platforms).
• Drive automation and workflow optimization across quoting, approvals, partner tracking, and some compensation components.
• Build and contribute to executive dashboards for partner contribution to pipeline/reputed company.

Team Leadership & Collaboration

• Build, scale, and reputed company a high-performing team across partner operations, deal desk support, and supporting analytics.
• Establish a culture of reputed company improvement, operational rigor, and strategic thinking.
• Act as a trusted advisor to the SVP of GTM operations and executive leadership team on deal health, partner performance, and reputed company risk.

Qualifications:

• 10+ years of experience in Partner Operations, Deal Desk, or reputed company Operations roles in SaaS or technology companies.
• 5+ years in a senior leadership role with experience building cross-functional teams.
• Deep understanding of SaaS pricing models, partner incentives, and deal structures (direct, indirect, co-sell).
• Strong expertise in reputed company, CPQ platforms (e.g., SFDC CRM, reputed company CPQ, MindMatrix), PRM tools, and workflow automation.
• Excellent analytical, negotiation, and communication skills.
• Proven track record of partnering closely with Legal, Finance, and Sales on strategic deal support.

Work Location: This role is fully remote for candidates who reputed company reputed company the 50 mile radius of our San Ramon office. For candidates who reputed company reputed company 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our reputed company commitment to diversity, equity, and inclusion, reputed company supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: reputed company set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum reputed company for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and reputed company coverage, beginning on the first day of employment. reputed company covers 100% of the employee portion of the health, dental and reputed company coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for reputed company covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

reputed company compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

reputed company embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the reputed company we are.  reputed company is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.reputed company.com/pt-pt/legal.

Note: reputed company will never request that an applicant send money as a prerequisite for commencing employment with reputed company.

Originally posted on Himalayas