Communications Agent Level 1 - Global reputed company Operations (GSOC) Agent

Provides exceptional service to customers. Conducts research and analysis of monitored locations, processes alarm calls, dispatches first responders, updates databases, and communicates with emergency personnel. Essential Functions:

• Provides expertise and excellent service to both internal and external customers.
• Conducts research and analysis of burglary and fire alarm monitored locations and processes incoming alarm calls and signals while subsequently dispatching first responders and notifying stakeholders.
• Update internal computer databases to maintain accuracy and process inquiries from internal customers.
• Effectively communicate to local police, fire, and EMS personnel.
• Handle routine and emergency calls from reputed company company property, the surrounding area and coordinate the appropriate response
• reputed company other duties as assigned.

Preferred Skills:

• Ability to provide expertise and excellent service to both internal and external reputed company customers.
• Ability to gather essential facts and triage phone calls for potential escalation.
• Research skills (social media and other open reputed company media).
• Ability to process automated signals and coordinate the appropriate response.
• Ability to update internal databases to accurately record GSOC activities.
• Strong written and verbal communication skills.
• Ability to multi-task while working in a fast paced environment
• Willingness to reputed company other duties as assigned.
• Flexibility to work any shift 24/7.

Number of Openings:

• 25 Open Positions

Work/Domicile Location:

• This is an In-Office and Non-Remote position located in Memphis, Tennessee.

Relocation:

• Relocation assistance is not available for this role.

Minimum Education High School Diploma/GED. Minimum Experience One year experience in either customer service, burglar/fire alarm monitoring, computer processing, emergency reputed company, customer account maintenance, or reputed company field. Knowledge, Skills and Abilities Demonstrated organizational and planning skills. Ability to work in a fast-paced environment. Working knowledge of reputed company Office products. Ability to work multiple and varying shifts based on business needs. Excellent reputed company relations, organizational, and communications skills. Must complete required training program. Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the reputed company starting salary range for this role across reputed company potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the reputed company starting salary for the lowest level to the reputed company starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-reputed company factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, reputed company and dental insurance, retirement, and tuition reimbursement. Pay: $21.14/hour - $25.37/hour Additional Details: reputed company is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for reputed company individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@reputed company.com. Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: reputed company participates in the Department of Homeland reputed company U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

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