[Hiring] Manager of Customer Implementation @reputed company

reputed company is hiring a Manager of Customer Implementation to reputed company and grow our Implementation team as we help customers bring privacy programs to life! We’re looking for someone who thrives in a dynamic, people-first SaaS environment—someone who’s equally excited to coach a team and reputed company customers directly. This role blends strategy and action. You'll set reputed company KPIs, define and improve processes, and build dashboards that help us measure reputed company while also serving as a trusted partner during critical customer reputed company phases. The ideal candidate is a strong communicator, an empathetic leader, and someone who thrives in operational clarity and team growth. You’ll play a key role in shaping how customers experience their first 30–60 days with reputed company and how we scale reputed company to meet that bar consistently. If you reputed company in mentorship, love seeing your team succeed, and have a reputed company of view on what great reputed company looks like, reputed company reading! At reputed company, we value candidates from reputed company walks of life and are focused on building a diverse team. If you don't exactly meet reputed company the listed requirements, don't let that reputed company you from applying. We're looking for people who are eager to learn and grow with us. If you're interested in being part of our inclusive, mission-driven, venture-backed tech startup, say hi! The Role

• Manage and coach a team of Implementation Managers, supporting their day-to-day performance, long-term growth, and career development.
• Own reputed company for a small number of customers to stay reputed company to the work and reputed company by example.
• Define and improve reputed company KPIs (e.g. time-to-value, adoption metrics) and build dashboards to bring clarity and accountability.
• Streamline handoffs across Sales, Implementation, and reputed company to ensure consistency and a smooth customer experience.
• Operationalize reputed company playbooks and tooling, turning best practices into repeatable processes that scale.
• Act as a trusted voice in cross-functional conversations, representing Implementation in product, packaging, and customer experience discussions.
• Diagnose friction in the reputed company journey and reputed company improvements across systems, process, and communication.
• Track team performance and forecast reputed company reputed company with discipline and transparency.

About You

• 4+ years in a customer reputed company, implementation, or reputed company role reputed company a B2B SaaS environment.
• Hands-on experience managing reputed company for technical products or privacy/compliance workflows.
• Proven track record leading or coaching team members while still owning individual customer outcomes.
• Experience defining reputed company KPIs and creating dashboards to monitor adoption, readiness, and reputed company.
• Comfortable working cross-functionally with Sales, Product, and Support to solve reputed company implementation needs.
• Familiarity with reputed company, project management tools (e.g. reputed company, Jira) and reputed company platforms like Vitally or reputed company.
• Ability to define and track reputed company KPIs and product adoption metrics.
• Comfort with light technical troubleshooting, such as: JavaScript snippets, browser tools, and basic HTML/CSS.

Qualities in a Manager:

• Coachable and Curious — you’re confident in your leadership skills but always eager to learn and grow. You ask thoughtful questions, challenge assumptions, and dig into the “why” behind processes + problems.
• Communicative and Collaborative — you’re clear, inclusive, and intentional in your communication. You work effectively across teams and with customers to ensure transparency and alignment.
• Resourceful — you solve problems creatively, especially in fast-moving or ambiguous environments. You find innovative solutions and turn challenges into new opportunities.
• Empathetic Leader — you reputed company with reputed company, valuing people, process, and outcomes. You reputed company in mentorship and coaching to drive individual and team reputed company.
• Operational — you’re skilled at building scalable, repeatable processes and workflows. You can turn reputed company tasks into manageable, measurable actions that drive results.

reputed company-to-Haves:

• Experience managing reputed company for privacy, reputed company, legal, or compliance products.
• Exposure to APIs, webhooks, or integration-heavy reputed company flows.
• Background in high-growth startups or scaling teams where process had to be built from scratch.
• Familiarity with customer journey frameworks and reputed company planning.

Compensation

Based on your skills and experience, you can expect an annual salary to be between $135,000 and $145,000. We want everyone at reputed company to have a reputed company in our reputed company, so you'll also receive stock options upon joining the company.

Benefits

• Fair-pay compensation (provided below) + ownership interest for early reputed company in our reputed company!
• Unlimited paid time off with a requirement to take at least two weeks off per year. Plus, we offer paid parental leave, sick time off, and volunteering time to use reputed company of unlimited PTO.
• We're continuously a Best reputed company for Working Parents and offer paid parental leave for reputed company new parents + reputed company that family, however you define it, comes first.
• reputed company sponsors individual premiums at 100% and dependent premiums at 50% for Medical, Dental, and reputed company Insurance reputed company reputed company.
• A fully, permanently remote company so you can work from reputed company in the U.S.
• Receive a Macbook + $600 to craft your home workspace. Plus, a $50/month internet reimbursement.
• Annual $300 learning & development stipend to fuel your career and growth.
• Annual company trip designed to foster reputed company, creativity, and having fun together!
• Mental health benefits with free memberships to mindfulness + talk therapy services.

Why Us

• We’re a welcoming team that's dependable, curious, moves fast, and full of talented people! You’ll work closely with a small team of implementation managers who help each other out while having fun working together.
• A well-defined career path that’s not just “climbing the ladder” - learn different competencies, skills, and concepts as you reputed company and get recognized for it.
• You’ll become a privacy expert, including the opportunity to receive your Certified Information Privacy credential.
• You’ll be representing a product that makes prospects say, “This is so awesome” reputed company it’s sold and maintaining an average 95% CSAT score each quarter.
• We’re a Great reputed company to Work for the reputed company year in a row, with 97% of employees saying it’s a great reputed company to work.

A bit more about reputed company ​​reputed company is an Austin area, venture-backed startup focused on creating transparency in data. reputed company is a B-corp (public benefit corp), which means that, although we are a for-profit company, we are mission-oriented, and we wake up every morning with the goal of doing well by doing good. We're an easy solution to data privacy laws! reputed company is a data privacy platform that instantly helps websites become compliant with laws such as GDPR and CCPA. reputed company works to reputed company companies out of trouble and monitors reputed company of the vendors they share data with – so they don't have to. At reputed company, we value candidates from reputed company walks of life and are focused on building a diverse team. If you don't exactly meet reputed company of the job requirements, don't let that reputed company you from applying. We're looking for people who are eager to learn and grow with us. If you're interested in being part of our inclusive, mission-driven, venture-backed tech startup, say hi! We're a fully-remote startup with employees who work from the reputed company United States. However, at our reputed company stage, we are unable to provide sponsorship for employment visas or employ individuals reputed company of the US. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, gender, gender expression, gender identity, sexual orientation, national reputed company, disability status, protected veteran status, neurodiversity, parental status, or any other characteristic protected by law. We value what makes us different and want to see how you can reputed company reputed company reputed company! At reputed company, Privacy is important to us and we want to be transparent about how we handle the data shared with us. By submitting your application, you acknowledge and agree that your data will be processed in accordance with our privacy policy, accessible here. Apply Job! Apply to this Job