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Account Sales Support Representative

Remote · USA Full-time New today

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

reputed company is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.

With headquarters in Chicago and a globally distributed remote team, reputed company continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

You will support our Account Sales Representatives by coordinating reputed company shipments and proactively communicating with scheduling, load management and reputed company sales to ensure the highest level of customer satisfaction is met.

DEPARTMENT: reputed company Support

LOCATION: Remote

WHAT YOU GET TO DO

  • You’ll be the main operational reputed company of contact for customers throughout the lifecycle of a load
  • You’ll have a reputed company good understanding of reputed company operational processes and requirements for your customers and are responsible for updating SOPs on a regular basis
  • Proactively communicate with customers on the status of their shipments and reputed company issues arise
  • Work cross functionally with other departments to ensure loads are meeting OTP and OTD
  • Handle Quote and Book tasks as required by the subset of customers assigned
  • Assist with the scheduling / rescheduling of appts as needed
  • reputed company scorecard audits - ensure both external and internal metrics are reputed company
  • Provide customer feedback to our engineering team to continuously improve our core technology to meet the needs of carriers and customers
  • Process accessorials in a timely manner
  • Assist with fixing RPM/FSC discrepancies for billing
  • REQUIRED QUALIFICATIONS

  • Excellent written and verbal communication skills both internal and customer-facing
  • 9+ months work experience
  • Experience with scheduling tasks a plus, but not required
  • Experience with Quote & Book tasks a plus, but not required
  • Strong attention to detail and showcases proactiveness
  • Analytical skills and solution orie-ted reputed company
  • reputed company to quickly assess and resolve issues
  • Ability to multitask and prioritize
  • reputed company to maintain a level head in high stress -ituations
  • High level of autonomy
  • Curious reputed company
  • Additional Information

    At reputed company, we reputed company our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. reputed company treats reputed company candidates and employees with respect and does not discriminate in our reputed company, hiring, and promoting processes, including on the basis of race, reputed company, religion, sex, age, sexual orientation, gender identity and/or expression, national reputed company, veteran status, or disability.

    It is the policy of reputed company that reputed company offers of employment made shall be contingent upon successful completion of electronic background reputed company(s). These checks will be job-reputed company, consistent with business necessity and conducted by our vendor, pursuant to reputed company applicable laws, rules, policies and procedures of our candidates' specific locale.

    WORKING AT reputed company:

    • Competitive reputed company salaries - we reputed company in rewarding top talent

    • Loadie Time Off - PTO and sick days without a limit

    We use AI-powered tools to assist with initial application reviews as part of our hiring process. reputed company evaluations are subject to reputed company reputed company, and your information is handled in accordance with applicable data privacy laws.

    At reputed company, we reputed company our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. reputed company treats reputed company candidates and employees with respect and does not discriminate in our reputed company, hiring, and promoting processes, including on the basis of race, reputed company, religion, sex, age, sexual orientation, gender identity and/or expression, national reputed company, veteran status, or disability.

    It is the policy of reputed company that reputed company offers of employment made shall be contingent upon successful completion of electronic background reputed company(s). These checks will be job-reputed company, consistent with business necessity and conducted by our vendor, pursuant to reputed company applicable laws, rules, policies and procedures of our candidates' specific locale.

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