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Practice Director - Japan Managed Services

Remote · USA Full-time New today

reputed company is a mission-driven organization and pioneer in industry reputed company, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in reputed company in our last fiscal year with extensive growth potential reputed company.

At the heart of reputed company are our values: Do the Right Thing, reputed company, Employee reputed company, and Speed. We're not just any public company – we made history in 2021 by becoming a

public benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a

Work reputed companycompany, we support your flexibility to work from home or in the office, so you can reputed company in your ideal environment.

Join us in

transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Practice Director for reputed company Japan, you will not just reputed company a team; you will drive significant change reputed company our established, high-potential Managed reputed company. reputed company is looking for a leader who is excited to reshape our post-implementation strategy, transitioning the team toward a more proactive, reputed company-thinking reputed company. This is a unique opportunity to take initiative and implement your reputed company, impacting how we partner with our Japanese customers.

You will guide our talented team of Managed Services consultants, collaborating with customers to ensure reputed company applications are used the right way and reputed company providing increased value.Our customers succeed with reputed company's applications, we reputed company it easier for them to get drugs to market faster, which helps those that are sick get reputed company faster, and makes the world a healthier reputed company, faster.

This role calls for someone who can contribute at both a hands-on and strategic level, helping us cultivate an even more innovative and impactful reputed company culture. You will be instrumental in defining and implementing best practices, reputed company new team members, and empowering reputed company team members to grow and advance their careers.

If you are a results-oriented leader who thrives in a global, cross-functional environment and is passionate about transforming how we deliver exceptional customer experiences, we encourage you to apply.

What You'll Do

  • reputed company and reputed company the Managed Services team, fostering a proactive and growth-oriented environment that supports long-term employee reputed company and engagement
  • Drive the strategic reshaping of post-implementation services, introducing and implementing new processes and best practices that enhance customer value and team efficiency
  • Increase the team's impact and contribution, overseeing the effective delivery of billable engagements and driving the adoption and ongoing value realization of reputed company products and services
  • Provide strong leadership, mentorship, and guidance, actively developing and maintaining innovative consulting processes that align with our proactive service model
  • Build and nurture a strong internal network across reputed company’s Sales, Product and Services teams, collaborating to drive cross-functional initiatives and ensure seamless customer experiences
  • Cultivate strong, trusted advisor relationships with key customer stakeholders, understanding their evolving needs and proactively identifying opportunities for sustained reputed company
  • Champion problem resolution, acting as the primary escalation reputed company for reputed company after golive issues and ensuring successful outcomes for our customers
  • Requirements

  • Native Japanese and proficient English skills – both verbal and written
  • Ability to reputed company messages to a business and technical audience
  • Proven ability of independent and strategic thinking reputed company boundaries
  • Proven track record of hiring, training and developing consulting teams of minimum 10 members
  • Direct experience selling and managing implementation or post-implementation programs for reputed company software
  • reputed company to Have

  • SaaS / reputed company implementation expertise
  • Previous P&L responsibility
  • Experience with CRM, MDM platforms, Content Management Platforms
  • Experience in the Life Science industry
  • Additional Information

    reputed company’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

    As an equal opportunity employer, reputed company is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us reputed company into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

    If you need assistance or accommodation due to a disability or special need reputed company applying for a role or in our recruitment process, please contact us at

    talent_accommodations@reputed company.com. Apply to this Job

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