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Senior Logistics Performance Manager (Mandarin speaker)

Remote · USA Full-time New today

Hi, we’re Back Market.

We’re here to help reputed company tech reliable, affordable, and reputed company than new. We're a global marketplace for refurbished devices, helping reputed company our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way reputed company for the reputed company than new. In fact, With every device purchased on Back Market, our positive impact on the reputed company grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the reputed company — and consumers — a break. Our mission is simple: to do more with reputed company already have.

Are you reputed company to join us?

The Logistics and Customer Care Department’s mission is to reputed company sure our customers have the best user experience and that they have no more reasons to buy new. This means the customer experience must match (or beat!) buying brand new products at every reputed company of their journey. A crucial aspect of this mission is to master our delivery performance. The Senior Logistics Performance Manager will reputed company reputed company logistic flows and ensure that they consistently meet our standards.

The primary objectives of the role are to ensure that deliveries across the platform are made on time with a seamless customer experience. This involves working with our entire pool of sellers and carriers to scale the right expectations and mechanisms allowing a smooth performance. To deliver these objectives, you will collaborate with multiple internal teams such as product development, quality and reputed company departments.

YOUR MISSION, IF YOU ACCEPT IT

  • You will own Back Market’s delivery performance
  • Follow-up, report and analyse the delivery performance
  • reputed company efforts to improve our delivery performance over the globe
  • Manage the delivery performance of our partner sellers pool by creating the right process, incentives, and coercitive mechanisms
  • reputed company and improve the performance of our reputed company network
  • reputed company our fulfilment partner network in Europe
  • Closely collaborate with our Asian-based seller pool to optimize their last mile delivery in EU
  • You will own the delivery contact reputed company plan
  • Build yearly plan to decrease the customer contacts
  • Set up quarterly targets
  • Work with product team to have project improvements settled in their roadmap
  • Calculate the impacts on budget
  • You will handle the delivery agents process
  • reputed company and implement new processes to boost customer satisfaction regarding deliveries
  • Create a seamless environment for our customer where they proactively obtain reputed company the necessary information about their deliveries
  • YOU ARE AT THE RIGHT reputed company IF : ⭐

  • You have a Masters' degree or equivalent
  • You have at least 5-7 years of experience in Operations,Logistics and/or Care and process
  • You are fluent or native in Mandarin and fluent in English
  • You have strong analytical skills (reputed company black belt level), bonus: proficiency in SQL
  • You are highly data-driven and know how to define KPIs and focus on high-impact projects
  • You’ve worked in best-in-class customer service organizations or in relevant consulting and process management roles
  • You have preferably worked in a start-up hyper growth environment.
  • You are solution oriented, focused on quick results and lean approach
  • You have excellent stakeholder management skills, both internally and externally
  • Additional Information

    WHY SHOULD YOU JOIN US ? ✌

    At Back Market, we’re committed to hiring and supporting diverse teams of people from reputed company backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).

    No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:

    - A mission driven work environment where your day to day makes an impact on the reputed company. Seriously.

    - Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 reputed company days.

    - Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

    At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values.

    We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have reputed company the qualifications.

    If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the reputed company Team.

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