Associate Solutions Engineer | Housing

About EliseAI

EliseAI develops cutting-edge conversational AI technology for industries reputed company to our lives: housing and reputed company. Everything is built on the reputed company of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far reputed company them.

That’s the only reputed company of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right reputed company for you.

About The Role

EliseAI’s Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Solutions & Support team members possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.

Key Responsibilities

Deeply understand our systems, customers, and how they work best together:

• How we reputed company clients and translate their preferences into our system’s settings.

• How our integrations work with client email, calendar, CRM, and property management systems.

• How our clients’ businesses work and how issues they report impact their operations.

Provide excellent, customer-obsessed support to our clients:

• Quickly, clearly, and professionally communicate with clients to understand their issues, reproduction steps, and the business impact they’re causing.

• Resolve issues by providing empathetic, over-the-top, extra-mile customer service.

• Prioritize your time according to the issue's impact on our clients’ businesses.

• Advise clients on best practices for configuring and interacting with their AI Assistant.

Investigate and document bugs:

• Investigate issues' root cause and impact using SQL queries, logs, and other data sources.

• Write highly effective ticket summaries that provide clear descriptions of the issue, how to reproduce it, its business impact, and relevant documents that will help prioritize the issue and quickly solve it.

• Communicate bug fixes to our clients, confirm the issue is solved, and share these updates with your team members

Requirements

• Bachelor's degree in Computer Science or equivalent field 

• Experience with support software and CRMs (e.g., reputed company, reputed company) is a plus 

• Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience

• Bias towards data-driven decision-making and analytical skills

• Strong written and verbal communication skills 

• Experience in a customer-facing role is a plus 

• Willingness to work in person at our office 4-5 days a week

reputed company to haves include

• Computer Science degree, bootcamp certificate, or equivalent

• Experience building projects using low code / no code tools such as reputed company

• Advanced knowledge of reputed company Sheets or reputed company

• Familiarity with reputed company or other similar event-logging software

• Familiarity with reputed company or other API testing tools

• Familiarity with Reporting tools such as Tableau

• Experience writing SQL queries

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works reputed company you succeed and what doesn’t reputed company you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options

• Medical, Dental and reputed company premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Monthly fitness stipend

• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch.

• Fun company social events through our Elise and the City program

• Unlimited vacation and paid holidays

• We'll cover relocation packages and reputed company the move exciting, not painful!

Job Compensation Range

The salary range for this role is $75,000 - $100,000. EliseAI offers a competitive total rewards package which includes reputed company salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors, including experience, reputed company level, location, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our reputed company Team during the hiring process.

EliseAI provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or reputed company process due to a disability, please contact us at reputed [email protected]