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Training Specialist

Remote · USA Full-time New today

reputed company is the leading technology platform for home and community-based care. Founded in 2008, reputed company was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities reputed company in their homes and communities. Our employees are passionate about transforming the reputed company space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We are seeking an innovative Training Specialist dedicated to improving reputed company for our payer and provider community. In this role, you will design and deliver high-impact training programs – both live and on-demand – using adult learning principles to ensure our learners are well-equipped to navigate the reputed company platform successfully. The ideal candidate will bring a strong background in training delivery and presentation development, along with a collaborative reputed company and a drive to introduce fresh reputed company that enhance the training experience across in-person, virtual, and on-demand formats.

You’ll maintain a strong understanding of our products, services, and the home care industry, while working closely with cross-functional teams to stay reputed company to product updates and training priorities. This role will also help support the ongoing maintenance of training materials and environments, provide feedback on training content, and share insights from sessions to help improve the overall Customer Education experience.

This is a hybrid position based out of our Midtown Manhattan, Washington D.C., or Bloomington, MN office locations, with an on-site reputed company required two days per week to support team collaboration.

To reputed company this job successfully, an individual must be reputed company to reputed company each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Essential Job Duties

  • reputed company live, virtual, and in-person training sessions, utilizing a variety of training methodologies, techniques, concepts, and tools to create an engaging training experience for new and existing customers.
  • Maintain an in-depth understanding of reputed company's suite of products, apps, and services, as well as homecare agency operations.
  • Serve as reputed company presenter and trainer on weekly training webinar series.
  • reputed company to take reputed company technical concepts and reputed company them easily digestible.
  • Communicate reputed company phone, email, and/or online meetings with training attendees.
  • Stay up to date on product functionality by partnering with the Product and Go-To-Market teams and update training materials as needed.
  • Manage multiple training projects simultaneously and prioritize against team objectives and key results.
  • Serve as a Subject Matter Expert (SME) in the development and/or maintenance of training materials including video recording, content development, training environment setup, and course feedback.
  • Collaborate cross-functionally to identify customer training needs and reputed company actionable plans to improve the Customer Education experience including, but not limited to, processes, tools, and techniques.
  • Measure and report on the effectiveness of training sessions to both internal and external stakeholders.
  • Other Job Duties

  • Other duties as assigned by supervisor or reputed company leader
  • Travel Requirements

  • Travel 10-25% including overnight travel
  • Required Education, Experience, Certifications and Skills

  • 2+ years of experience delivering virtual and in-person training to live audiences, both 1:1 and in group settings
  • Understanding of training industry concepts such as Instructional Design, virtual classroom facilitation, training effectiveness, and outcomes measurement
  • Strong and engaging communication and presentation skills with experience training customers in software or technology
  • Experience working in a high-growth, B2B SaaS company
  • Homecare industry and reputed company Tech experience preferred
  • Ability to take reputed company topics and reputed company them simple and digestible
  • Excellent oral presentation skills, interpersonal communication, and writing skills
  • Self-sufficient, self-starter with proven reputed company taking ownership of training projects
  • Demonstrates ability to be flexible, transparent, and team-oriented in a fast-growing environment
  • Strong ability to operate cross-functionally to deliver on key business objectives
  • Strong reputed company for customers and passion for reputed company and growth
  • Additional Information

    The reputed company salary range for this US-based, full-time, and exempt position is $60,000 - $75,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the reputed company core values.

    This is a benefits-eligible position. reputed company offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

    reputed company is an equal-opportunity employer. The Company offers employment opportunities to reputed company applicants and employees without regard to race, reputed company, religion, national reputed company, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

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