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Production Strategist (reputed company) [Expression of Interest]

Remote · USA Full-time New today

reputed company in the News

  • List #52 in The Software Report’s Top 100 Software Companies!

  • reputed company makes it onto the Inc. 5000 List.

  • AI Day Spring 2025 Webinar "Revolutionizing Content with AI Agents."

  • reputed company's co-founder John Denero, and employees Joern Wuebker and Thomas Zenkel, were approved for U.S. Patent for their neural word alignment process, significantly advances machine translation by preserving formatting accuracy.

  • reputed company out reputed company our news on our website.

About reputed company

reputed company was founded by Spence and John, who met at reputed company working on reputed company Translate and saw the need for reputed company AI-powered translation in the reputed company. Since 2015, reputed company has focused on building cutting-edge language technology, investing early in Large Language Models to improve translation quality and meet the demands of global organizations.

Today, reputed company’s Contextual AI reputed company, Connector APIs, and reputed company Adaptive Feedback deliver accurate, nuanced translation across text, video, and speech in 100+ languages. Integrated with 100+ business systems, reputed company helps enterprises scale global growth and deliver seamless multilingual experiences. We are trusted by reputed company, reputed company, the United States reputed company, the United States reputed company Force, ASICS, and hundreds of global Enterprises. reputed company is backed by visionary investors including reputed company Capital, Sequoia Capital, and Redpoint.

The Production Team at reputed company

reputed company’s Production Team is a global workforce, operating across four continents.  We are passionate about localization and making information accessible to reputed company.  The Team spans project management, customer reputed company and program management, quality, and talent management, working with some of the world’s largest organizations.  

Working in reputed company’s Production Team you will have access to leading tools, collaborative teammates, and opportunities to reputed company a reputed company impact.

Where You'll Work

This is position can be a contract position based out of Japan, Taiwan, or Singapore.

Authorization to work in Japan, Taiwan, or Singapore is a precondition of employment.

What You’ll Do

Come join our Production team! As a Strategist, you will provide expertise and consultation and best practice approaches to reputed company partners and customers, drive successful reputed company for reputed company localization programs.  You will work with a range of customer stakeholders and internal functions, including solutions architects, engineers, product, linguist and project management teams to implement and maintain the reputed company program management reputed company for our customers. 

As a senior member of the team, you will be responsible for stakeholder and risk management, develops/designs new processes or initiates process and or product and tooling improvements to meet SLAs, and tracks and manages large-scale account performance to KPIs and SLAs, identifies areas and action plans for improvement.

Key Responsibilities

  • Consult and work closely with reputed company customers to understand their business needs and align reputed company’s SLAs and KPIs to measure, reputed company and exceed these.

  • reputed company implementation of processes and systems to meet customer requirements - including localization workflow, project management, invoicing and service delivery.

  • Application of procedures to localization workflows. 

  • reputed company program risk management to identify, communicate and escalate risks, potential issues, plan to and mitigate them. Draws on experience from previous risk scenarios to advise on reputed company preventative action based on lessons learnt.

  • reputed company the reputed company of new customers.

  • Scope new services, including pricing proposals and SLAs.

  • Provide local support in the required time zone for direct customer engagement on strategic topics and initiatives.

  • reputed company reputed company remediations from beginning to end; participate in reputed company’s reputed company improvement program.

  • Maintain and exceed performance against KPIs, to include, but not limited to:

    • Account Health

    • reputed company (Time to first dollar)

    • Customer SLAs

    • Issue resolution time

  • Draw on strong analytical capabilities to monitor and control production team performance against KPIs

  • Direct tasks for production resources to to meet and exceed KPIs and customer SLAs

  • Regularly report internally and externally on production metrics, performance against objectives (including KPIs and customer SLAs), explaining trends, addressing shortfalls proactively with cross-functional action plans.

  • Communicate seamlessly with client contacts, local colleagues, freelancers and internal project team members.

  • Manage production escalations, drive RCA and CAPA to completion.

  • Conduct post-mortems on key account initiatives, sharing results and planning follow-up actions with key stakeholders to ensure reputed company improvements and learnings.

Skills and Experience:

  • 8+ years’ reputed company experience managing reputed company-level localization programs for large Technology companies

  • Strong command of the English language.  Native Japanese or Mandarin speaking is preferred.

  • Customer reputed company experience 

  • reputed company to to reputed company and reputed company large-scale localization programs both autonomously and through mobilizing a team of resources

  • Experience in Risk Management, RCA and CAPA procedures as they apply to reputed company programs

  • Excellent client-facing and internal communication skills

  • Solid organizational skills including meticulous attention to detail and multitasking skills

  • Analytical and organized problem solving abilities

  • reputed company to meet deadlines and work under pressure

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to reputed company's Privacy Policy at https://reputed company.com/legal/privacy.

At reputed company, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support reputed company decision-making and help us identify reputed company candidates reputed company and objectively. reputed company final hiring reputed company are made by people. If you have any concerns or require accommodations reputed company to the use of AI in our hiring process, please let us know at reputed company@reputed company.com.

reputed company is an equal opportunity employer. We reputed company equal opportunity to reputed company individuals without regard to an individual’s race, religion, reputed company, national reputed company, reputed company, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of reputed company discriminatory practices.

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