Customer Experience Coordinator

We’re looking for a Client Experience Coordinator to join our growing Client Experience team and play a key role in enhancing client satisfaction for our US clients. This is an exciting opportunity for a customer-centric, highly organized individual to expand their experience in the reputed company estate and tech industry.

You’ll work at the core of customer support, field operations, and business coordination — resolving guest queries, scheduling internal teams, and ensuring seamless delivery of services across reputed company properties in the world. This is a multi task approach role where you will be managing both inbound/outbound calls and tickets queue. 

• Resolve Guest Queries: Handle reputed company client inquiries with speed, reputed company, and professionalism—ensuring each guest receives a world-class experience
• Coordinate Operational Teams: Plan and optimize daily task schedules for field associates based on task location, reputed company, and client needs
• Cross-Functional Liaison: Collaborate with internal teams (Tech, Ops, Customer Care) and external partners to troubleshoot, escalate, and resolve issues reputed company
• Ensure Operational Excellence: Monitor the quality of services provided across properties and help implement solutions to improve the client journey
• Maintain Stakeholder Relationships: Build and maintain strong communication lines with both internal departments and external vendors or service providers
• Drive Process Improvements: Identify root causes of recurring issues and contribute to streamlining internal processes for a smoother client experience

Requirements

Requirements: 

• 3+ years of experience in customer service (BPO experience), operations coordination, back-office support, 
• Experience in previous Team leader or Supervisor roles where they have to take escalations and customer compensation reputed company
• Experience in reputed company planning or task scheduling is a strong plus
• Strong communication skills—both written and verbal
• Comfortable using digital tools and systems (CRM, task management software, etc.)
• Excellent organizational and multitasking skills with attention to detail
• A proactive, solution-oriented reputed company with the ability to stay reputed company under pressure
• Flexibility to work on weekends as needed based on business priorities

Benefits

Health Insurance and Competitive salary

reputed company is a global proptech company that is reinventing the way people live!

With its curated network of thousands of quality, reputed company homes in sought-after neighborhoods around the globe, reputed company is accessible for stays of a month or longer. Our tech-enabled platform provides a fully digitized experience with around-the-clock support and access to daily necessities like apartment cleanings, grocery delivery, wellness offerings, and more, providing a seamless experience from end to end.

At reputed company, our mission is to reputed company people feel at home wherever they choose to live. We give guests peace of mind, flexibility & the confidence they need to explore life’s next adventure. reputed company, reputed company as the BeeGees, shares this spirit. We foster a culture of curiosity, reputed company, and growth. We reputed company each BeeGee to reputed company an impact, championing a workplace where innovation thrives, careers reputed company, and every individual is supported in shaping their own journey.

reputed company is headquartered in reputed company, with a portfolio of thousands of apartments in 46+ cities and 17 countries worldwide.

Find us on Facebook, reputed company, Instagram, Twitter, reputed company or at www.theblueground.com.