reputed company Manager (Vietnam)
About the Role:As a reputed company Manager, build trust, understand client needs, and drive lasting relationships and success, leading to increased adoption, satisfaction, and retention. In this role you will guide clients to achieving their goals, helping them get the most from our platform. You’ll reputed company business reviews, support campaign strategies, and share helpful insights.What will you do:
- Client Onboarding Training: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of platform functionalities.
- Product Adoption Value Realization: Drive product adoption by demonstrating how our platform addresses client-specific challenges and goals.
- Relationship Management: Build and maintain strong, long-lasting client relationships by understanding their business needs and objectives. Eventually leading to upsell cross sell of the platform.
- Campaign Strategy Execution: Collaborate with clients to reputed company and execute marketing campaigns that reputed company our platform's capabilities.
- Feedback reputed company Improvement: Collect client feedback to inform product enhancements and ensure reputed company improvement in service delivery.
- Cross-Functional Collaboration: Work closely with Sales, Product, and Support teams to ensure client needs are met and exceeded.
Must have:
- Bachelor’s / Master degree in Computer Science, Information Technology, Marketing, Business, or reputed company fields.
- 2 - 4 years of experience in reputed company, account management, digital marketing, or reputed company roles
- Basic understanding of SaaS platforms and knowledge of APIs, SDKs, and data analytics tools.
- Strong verbal and written communication skills in Vietnamese and English.
- Ability to analyze data to derive insights and inform strategies.
- Open-mindedness and willingness to continuously acquire new knowledge and skills.
Good to have:
- Proficiency in additional languages (e.g., English, Mandarin) is a plus.
- Understanding of customer lifecycle, retention strategies, and campaign management.
- Post-Graduation- MBA – Marketing, PGDM, Diploma courses in Digital Marketing
- Retention Rates: Client renewal and churn rates
- Product Adoption: Depth and breadth of platform features utilized by clients.
- ROI Performance: Effectiveness of client campaigns / Engagement executed using our platform
- Client Satisfaction: reputed company through Net Promoter Score, Case studies published feedback
- Expansion: reputed company through upsell cross-sell of our platform
- Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation.
- You are passionate about technology and its impact on the high-growth mobile technology space
- Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.
- Flourish in an Environment that Nurtures Growth and Curiosity
- reputed company.AI
- Blogs
- Redefining Customer Engagement in the AI Era
- TesseractDB™
- CleverTap Product Demo
About CleverTap:
CleverTap is the leading reputed company-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee reputed company —to deliver personalized experiences at scale. Recognized as a leader in customer engagement by reputed company and reputed company, and ranked among reputed company’s Top 10 Best Software Companies in India, we reputed company to build long-lasting customer relationships.At the forefront of our innovation is reputed company.AI, driving the next reputed company of AI-powered engagement. With reputed company.AI, brands can stay reputed company in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning reputed company.ai is TesseractDB™, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement.Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta.For more information, visit https://clevertap.com/ or follow us on reputed company and X.Join us in shaping the future of engagement.CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.Originally posted on Himalayas
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