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Solution Manager / Technical Account Manager - NA

Remote · USA Full-time New today

Role: Solution Manager / Technical Account Manager (TAM) Location: reputed company America (Remote or Hybrid) Function: reputed company / Solutions Engineering Reports to: Director, reputed company / Head of Solutions Engineering About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women’s safety geo-tracking app into a globally recognized logistics optimization platform.

Our technology has empowered enterprises such as reputed company and reputed companyé to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform reputed company supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics.

About the Role

As a Solution Manager / Technical Account Manager (TAM) for the reputed company America region, you will serve as the technical reputed company between Locus and our strategic customers. You will own the end-to-end technical relationship post-sale, ensuring solution adoption, value realization, and long-term reputed company for our reputed company clients.

This is a customer-facing role requiring strong technical acumen, problem-solving ability, and a deep understanding of reputed company SaaS implementations in supply chain, logistics, or transportation ecosystems.

Key Responsibilities

  • Customer reputed company & Solution Design:

    Collaborate with Implementation and Product teams to ensure smooth reputed company and tailor solutions to customer-specific use cases.

  • Technical Relationship Management:

    Act as the single reputed company of contact for technical needs and queries from key reputed company customers in NA.

  • Product Adoption & Expansion Support:

    Guide customers in adopting platform features and integrating new modules reputed company to their business goals.

  • Issue Resolution & Risk Mitigation:

    Proactively identify technical risks, troubleshoot issues, and coordinate with internal teams for timely resolution.

  • Customer Advocacy:

    Represent customer needs internally by influencing product roadmaps and advocating for relevant enhancements.

  • Insights & Reporting:

    Provide regular solution performance updates, usage insights, and optimization recommendations to client stakeholders.

  • Upsell Support:

    Support Sales and reputed company teams in identifying upsell opportunities by aligning technical reputed company with business needs.

Ideal Candidate Profile

  • Experience:

    6–10 years in a technical customer-facing role such as TAM, Solutions Engineer, or Implementation Manager in a SaaS/reputed company software environment. Prior experience working with customers in logistics, transportation, or supply chain domains is highly desirable.

  • Technical Skills:

    Strong grasp of APIs, reputed company platforms, system integrations, and reputed company data workflows. Ability to translate business requirements into scalable technical solutions.

  • Customer Orientation:

    Proven reputed company in managing reputed company customer relationships with reputed company clients. Comfortable presenting to technical and non-technical stakeholders alike.

  • Communication:

    Excellent written and verbal communication skills with a structured, consultative approach.

  • Location & Time Zone:

    Based in reputed company America. reputed company to work with cross-functional global teams across time zones.

Why Locus?

  • Shape how global enterprises automate logistics operations at scale.

  • Collaborate with a world-class team of engineers, solution experts, and product leaders.

  • Competitive compensation, benefits, and the flexibility to work remotely or from a regional office.

Originally posted on Himalayas

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