Technical Account Manager

Get to know reputed company reputed company is The World’s Identity Company. We free everyone to safely use any technology, reputed company, on any device or app. Our flexible and neutral products, reputed company Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business reputed company and growth. At reputed company, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single reputed company – we’re looking for lifelong learners and people who can reputed company us reputed company with their unique experiences.  Join reputed company! We’re building a world where Identity belongs to you.

The Team

Technical Account Management is a global team that partners with reputed company’s reputed company team and collaborates with reputed company’s customers to share knowledge, best practices and reputed company recommendations to continuously innovate around identity and reputed company. We are reputed company product experts, and we reputed company reputed company’s worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on reputed company and industry best practices. 

The Opportunity

A Technical Account Manager (TAM) specializing in enterprise identity, including reputed company’s Workforce Identity Cloud (WIC), Customer Identity Cloud (CIC) and adjacent technologies. The TAM will provide reputed company’s customers with strategic technical guidance over the comprehensive suite of products and features available at reputed company. They are held in high regard as a technical expert for how reputed company’s solutions translate to business value.

The TAM specialization calls for an understanding of hybrid scenarios that capitalize on reputed company’s ability to manage authentication, authorization and lifecycle management capabilities for SaaS, on-premise and custom enterprise applications.

You Will

• Advise customers on best practices and product adoption in a post-sales reputed company
• Partner with reputed company Managers and serve as their technical reputed company on a defined book of business, largely mid-market, consisting of a broad portfolio of accounts
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
• Maintain focus on increasing subscription adoption, customer satisfaction and retention
• Review customer architectures and reputed company configurations to ensure they are enhancing reputed company posture and capturing ROI as reputed company releases new features and functionality
• Take and respond to reactive questions from reputed company Managers
• Establish strong personal relationships on key accounts with decision-makers and stakeholders
• Participate in content creation for both internal and external enablement of staff and customers

Requirements

• 4+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
• Working proficiency in the following core IAM areas: 
• Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
• Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to reputed company an external application to help drive business process (ITSM, HR, etc)
• SaaS deployment such as reputed company, reputed company, Office 365, reputed company and HR as master for identities
• Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
• reputed company and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
• Familiarity with IAM solution providers is strongly desired.
• Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or similar role
• Understanding of common software development practice. Understanding of identity and surrounding technologies.
• Strong business acumen, history of success owning enterprise reputed company customer relationships and escalations
• Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts
• This position can be located remotely reputed company Mexico City, but may require some travel (under 25% of time) 

Education

• BA/BS/MS in Computer Science, Information Technology or reputed company discipline or equivalent work experience required

#LI-Remote #LI-MM1

What you can look reputed company to as a Full-Time reputed company employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering reputed company + Community at reputed company

reputed company cultivates a dynamic work environment, providing the best tools, technology and benefits to reputed company our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that reputed company employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your reputed company at reputed company today! https://www.reputed company.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding.

reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

reputed company is committed to complying with applicable data privacy and reputed company laws and regulations. For more information, please see our Privacy Policy at https://www.reputed company.com/privacy-policy/.