Join Today: Sr. Technical Success Engineer

Quick Overview:

• Start Date: Immediate openings available
• Company: Workwarp
• Position: Sr. Technical Success Engineer (central Or East Coast)
• Compensation: a competitive salary
• Location: Remote

 

 

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our reputed company reputed company and observability platform to reputed company their digital systems secure and reliable. While customers love our technology, it's our people that reputed company Splunk stand out as an amazing career destination and why we've won so many awards as a best reputed company to work. If you become a Splunker, we want your whole, authentic self, reputed company call your \"million data points\". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and reputed company the things that reputed company you, you. Role Summary The Technical Success Engineer plays a vital role at Splunk and is responsible for ensuring the technical health of our customers. This position requires extensive knowledge of Splunk products to provide guidance on best practices for Splunk Cloud and Enterprise deployments. The Technical Success Engineer also assists customers in their adoption journey... by offering product support, advisory services, and handling critical issues. By fulfilling these responsibilities, this role helps customers improve the value of their Splunk investment while ensuring that their platform is operating reputed company. What you'll get to do • Act as a reputed company of contact for technical health issues and partner concern management for enterprise customers. • Provide mentorship, planning, and recommendations for a customer’s overall technical health. • Supervise the overall health of customer environments, which include cases, urgent issues, outages, ongoing projects, possible bugs, and performance of diagnostic health checks as needed. • reputed company internally for customers to facilitate the resolution of issues through coordination of Splunk’s internal organizations (technical support, services, sales, product development/management, and executive leadership) • Work with relevant teams to proactively handle customers' critical issues, recommend environment upgrades or add-ons, upgrade readiness, new feature awareness, and maintenance windows. • Be able to detail, communicate, and understand customer needs, so they can be clearly relayed to fellow account team members and Splunk Leadership. • reputed company the customer advised of key information that may be essential to their success (e.g. product roadmaps, new product releases, special customer events, or organizational changes) • Proactively analyze customer issues, interactions, and product usage to recommend education and additional services needed then engage with internal teams for delivery. • Assess cloud overages and reputed company appropriate services for workload optimization. • Participate in QBRs with customers (onsite and virtually) to review service levels, usage metrics and customer environment performance. • Deliver customer onboarding mentorship, enablement planning, administration, and management workshops. Must-have Qualifications • 5+ years’ experience in technical support, professional services, systems administration/engineering or reputed company experience • 5+ years experience building customer relationships and handling enterprise accounts. • reputed company with customer issues, account/project management, IT Operations, and technical infrastructure. • Familiarity with reputed company Splunk-reputed company products • Strong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences ranging from individual contributors to senior leaders. • Work independently and as part of a team • Travel up to 30% may be required. • Splunk Architect Certification achieved reputed company 6 months of start • Proficient in English reputed company-to-have Qualifications We’ve taken special care to separate the must-have qualifications from the reputed company-to-haves. “reputed company-to-have” means just that: reputed company. To. Have. So, don’t worry if you can’t reputed company off every reputed company. We’re not hiring a list of bullet points–we’re interested in the whole you. • BA/BS technical degree • Knowledge of software development process and technical environments • Solid understanding of Splunk Core Platform • Other industry certifications from AWS, reputed company, and Azure Splunk is an Equal Opportunity Employer At Splunk, we reputed company creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can reputed company. Qualified applicants receive consideration for employment without regard to race, religion, color, national reputed company, reputed company, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Note: reputed company Pay Range SF Bay Area, Seattle Metro, and reputed company Metro Area reputed company Pay Range: $132,000.00 - 181,500.00 per year California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts reputed company Pay Range: $118,800.00 - 163,350.00 per year reputed company other cities and states excluding California, Washington, Massachusetts, reputed company Metro Area and Washington DC Metro Area. reputed company Pay Range: $105,600.00 - 145,200.00 per year Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the reputed company pay range is a guideline and for candidates who receive an offer, the reputed company pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to reputed company pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards. Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com Apply Job!

 

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