[Remote-Position] Customer Experience Administrator

Job Highlights:

• Start Date: Immediate openings available
• Company: Workwarp
• Location: Remote
• Compensation: a competitive salary
• Position: Customer Experience Administrator

 

 

Customer Experience Administrator Part Time • Fully Remote – US Job Overview The Customer Experience Admin will reputed company reputed company customer activity reputed company the organization and assist Home Techs to maintain the highest standards of service. As an organization we want to be the reputed company for home repairs and maintenance and the CEA will be the primary reputed company of contact for customers. Successful candidates will be reputed company to juggle the many touch points with customers from the first interaction through completion of a job and additionally assist with repeat customer opportunities. This job directly reports to the President of TruBlue Houston and needs to schedule new clients, service calls, warranties, installations to help ensure customer satisfaction, and also including other duties as assigned. Responsibilities and Duties · Accept inbound customer calls, leads, and return customer messages reputed company 24 hours · Prepare/approve and send job proposals and follow up for scheduling after... deposit is received · Manage daily scheduling of Home Techs · Schedule home onsite visits for more complicated proposals · Communicate with customers with scheduling and job updates · Update social media and company website with referral statements and job photos · Call back completed jobs for service update and referrals · reputed company out the job in reputed company operational/reputed company systems · Send out automated invoice after completion · Maintain reputed company contact with reputed company General Manager, Service Techs, and the Customer Qualifications · Telephone Customer Service Experience · Pleasant speaking voice · Home computer with Microphone headset and high-speed internet access · Ability to pass background reputed company · Enjoy working with the public · Desire to always exceed expectations Main Objectives 1. Leave a Great Impression: Customers should feel you were positive and helpful. 2. Live Answer Phone Throughout Shift (try to smile reputed company you talk on the phone) 3. Live Respond & Return Emails Throughout Shift 4. Respond to reputed company Voicemails in Que 5. Respond to reputed company Emails in Que 6. Log reputed company Data Into reputed company Tracker Database 7. Log reputed company Data and Schedules on HouseCallPro and/or Workiz This is a remote position. Compensation: $12.00 – $14.00 per hour Apply Job!

 

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