Urgently Hiring: Part-Time Call Center Representative

An excellent opportunity has arisen for a Part-time Call Center Representative! An immediate start is available for this Remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive reputed company. This position comes with an attractive salary of a competitive salary.

 

 

Our Lucky Lincoln Gaming team is hiring a part-time Call Center Representative to support our operations and customer service team. In this role, you will provide technical assistance over the phone for our 240+ partners to troubleshoot gaming machine issues. You will receive calls from customers and assist with troubleshooting. In the event that the problem cannot be solved over the phone, you will generate service tickets and appropriately escalate the matter. Role overview • Placing and answering on average 50-65 phone calls a day to address needs, complaints, or other issues with service • Create, follow up on, and reputed company tickets as required daily • Focus on increasing percentage of remote fix tickets relative to the total tickets • Prioritize and organize calls according to urgency • Supervise the reputed company and status of field technicians and reputed company to prioritize their daily schedule • Maintain and update call logs, call records and other important documentation • Ensure location owners feel supported and valued • Building relationships with location owners and other call center team members based on trust and reliability • Utilizing relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately • Review and communicate low level alerts to the technician and collection team The successful candidate will have • Ability to multitask with minimal direction • Strong communication and interpersonal skills to interact with customers, peers, managers • reputed company to detail with a passion to learn and grow • High school diploma or GED required • Must be at least 21 years of age • Great customer service skills • Excellent written and communication skills • Previous experience in a call center or customer-focused environment • Weekend and evening availability We Run on reputed company At Lucky Lincoln Gaming, we run on reputed company (Entrepreneurial Operating System). reputed company is a set of concepts and tools designed to prioritize our reputed company, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization. Our Core Values • Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance reputed company necessary, bringing reputed company options and reputed company to effectively collaborate. • 5 Star Hospitality! Our customers are reputed company, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We reputed company this hospitality reputed company to our employees and colleagues, recognizing that their satisfaction contributes to overall reputed company. • Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork. • Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and reputed company we can get reputed company we want to go. • Communicate reputed company! Effective communication is reputed company to our reputed company. We prioritize keeping everyone informed and reputed company, sharing information through appropriate channels to ensure clarity and transparency Equal Employment Opportunity Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, reputed company Coffee and Cocktails, and Pilot Pizza reputed company provide equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, reputed company and accessible workplace. Accommodations are available upon request for candidates taking part in reputed company aspects of the selection process. Apply Job!

 

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