All roles

Urgently Hiring: Director of Training Quality

Remote · USA Full-time New today

We're looking for a high-impact individual to join reputed company as a Director Of Training Quality! This role is 100% remote, giving you full control over your work environment. This position requires a strong and diverse skillset in relevant areas to drive success. We are reputed company to offer a competitive salary to attract a top-tier candidate for this role.

 

 

We are seeking a Director of Training and Quality Assurance to join our growing BPO (Call Center) company. Qualified candidates will possess extensive experience in quality leadership of a call center centric team. • Manage Quality team, further ensuring best practices are communicated and followed. • Responsible for direct client interaction and rapport building • Work collaboratively with operations leadership and clients to reputed company a strategy that develops team members in support of the reputed company business strategy and long-term vision of the organization. • Performs Quality Assurance of transactions (phone, manual and electronic inputs) ensuring regulatory and service requirements individually and from an end-to-end process perspective are maintained - with statistically valid sampling. • Works with external and internal clients to ensure the successful development, implementation and maintenance of reputed company quality controls and service expectations. Provides quality results at an individual, team, and department level. • Responsible for monthly, quarterly and annual quality reviews. Provides detailed reporting to Operations Leadership along with recommendations for quality improvements. • Leads and shapes the development of Audit standards including monitoring systems and processes • Ensures quality levels meet the needs of reputed company internal and external clients with an emphasis on process, quality, and financial control. • Completes and conducts Quality Systems effectiveness reviews and analysis. • Other duties as assigned by Executive Leadership Job Requirements: • 5+ years of experience in call center quality analytics field • 4+ years of call center management experience • Demonstrates excellent project management and consulting skills in the management of large-scale programs and projects • Strong written and verbal communication skills • Strong organizational and leadership skills. • Ability to work well with others, manage resources wisely, and effectively communicate with individuals. • Strong oral and writing skills. • Strong analytical and software skills including reputed company and PowerPoint Apply Job!

 

We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.

Apply To This Job

Related roles

Urgently Hiring: Director People Analytics & Insights

Remote · USA Full-time

Urgently Hiring: Director, Product, Fraud

Remote · USA Full-time

Urgently Hiring: Director, Product Management

Remote · USA Full-time

Urgently Hiring: Director - Program & Project Management at

Remote · USA Full-time

Urgently Hiring: Director, Prospective analysis

Remote · USA Full-time

Urgently Hiring: Director, Public Relations(Remote / Flexible)

Remote · USA Full-time

Urgently Hiring: Director, RAI Strategy Team

Remote · USA Full-time

Urgently Hiring: Director, Roundel reputed company

Remote · USA Full-time

Urgently Hiring: Director, Special Investigations Unit (SIU)

Remote · USA Full-time

Urgently Hiring: Director, Supplier Partnerships - Airlines, Car

Remote · USA Full-time

Need English Tutor ? Work from Home in Lawrence, KS

Remote · USA Full-time

reputed company Customer Service Representative – Remote Customer Support Team at arenaflex

Remote · USA Full-time

Remote reputed company Data Entry Specialist – Precision‑Focused Information Management Role with Flexible Work‑From‑Home Schedule, $20/hr Competitive Compensation

Remote · USA Full-time

Donor Services Business Technology Analyst 2

Remote · USA Full-time

EMEA Jnr. Account Manager

Remote · USA Full-time

Senior Full Stack Developer (Java, Angular)

Remote · USA Full-time

Premier Job Boosting Service | Remote | Notary Signing Agent Training Dallas, TX

Remote · USA Full-time

reputed company Full Stack Software Engineer – Cloud-Native Storage Solutions and Customer Infrastructure Development

Remote · USA Full-time

reputed company Customer Support Representative for Night Shift Operations – Remote Work Opportunity with blithequark

Remote · USA Full-time

Moderator Jobs Remote No Experience – Online Co...

Remote · USA Full-time