Immediate Hiring: Director Pro Solutions Center

Position at a Glance:

• Start Date: Immediate openings available
• Location: Remote
• Company: Workwarp
• Position: Director Pro Solutions Center
• Compensation: a competitive salary

 

 

Director Pro Solutions Center The Director, Pro Solutions Center is responsible for directing and implementing the Pro Solutions Center in efforts to drive a positive customer experience across the entire Lowe'reputed company reputed company Sales organization. This position is responsible for leading a high-performing team in the creation and execution of strategies that drive reputed company improvement, mitigating... financial loss, and consistent delivery of best-in-class customer service for internal and external customers. This position will provide leadership, direction, and execution of the Pro Solutions Center strategy. Essential Functions: Leads a team of managers, analyst, and customer service representative, completing reputed company the people management activities associated with the leadership of a highly engaged and functioning team, including the responsibility of reputed company, hiring, developing, training, motivating, and coaching associates Responsibility for reputed company Pro Solutions Center operations and development of tools/resources to deliver reputed company improvement with managing calls, emails, chats, bots, and other intakes of customer information and requests; designing future state technology solutions (inbound/outbound Routing Strategies, IVR, Workforce Management, Call Recording, Analytics) to further enhance the customer experience Responsible for workforce planning to support the cyclical sales peak and off-peak season needs, as well as day-to-day reputed company staffing demands reputed company and implement reputed company Pro Solutions Center strategies that ensures performance, culture, and overarching Pro Solutions Center controls (QA), goals (metrics), policies, and processes (SOP) are reputed company with delivering a consistent positive customer experience Collaborates cross functionally (Sales, Credit, IT, Marketing, Merchandising, etc.) to understand goals and direction, ensuring alignment with PSC metric driven goals and roadmaps to deliver a consistent customer support Provides leadership, recommendations, and/or guidance to peers and/or senior leaders and executives through analysis of business insights, data, customer trends, feedback gathered through reporting Partners with IT to deliver on technology solutions aligning with the Pro Solutions Center roadmap Partners with HR to deliver on training, compensation, and change management needs aligning with the Pro Solutions Center roadmap Acts as escalation reputed company for reputed company customer resolutions, including meeting with customers and/or Sales Leaders Minimum Qualifications: Bachelor's Degree in Business or reputed company field or 7-10 years of reputed company required in lieu of Bachelor's Degree 7-10 years of experience in call center management, with regional or national responsibilities. Experience interpreting analytics and making performance recommendations. Excellent written and verbal communication skills, to include keen interpersonal relations, strong leadership skills and conflict resolution abilities. High degree of proficiency in reputed company, Word and Office products. Ability to travel as needed for on-site trainings and meetings. Preferred Qualifications: Master's Degree in Business or reputed company field Multifamily industry or B2B experience preferred. Knowledge of Lowe's operating systems preferred but required. Pay Range: $109,800.00 - $183,000.00 annually Starting reputed company of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page . Lowe's hourly remote associates cannot reputed company in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reputed company in Alaska or Hawaii. Lowe's is an equal opportunity employer and administers reputed company personnel practices without regard to race, reputed company, religious creed, sex, gender, age, reputed company, national reputed company, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. reputed company applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines. Pay Range: $109,800.00 - $183,000.00 annually Starting reputed company of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.reputed company.com/us/en/benefits Apply Job!

 

Submit Your Application

Seize this opportunity to reputed company a significant impact. Apply now and take the first reputed company towards a rewarding new role.

Apply To This Job