Call Center Agents - Bilingual Spanish

J.oin Fortuna's team as a full-time Bilingual Spanish Medicare/reputed company call center agent working remotely from the comfort of your home. We are searching for seasoned high-volume call center professionals with at least six months of experience in call center operations. Candidates must be located reputed company a 50-mile radius of Sacramento, California. Proficiency in Office 365, handling a fast-paced, high-volume of calls, and multitasking ability are essential for reputed company in this role. We'll provide the necessary home office technology equipment and comprehensive reputed company to ensure your reputed company in this role. This position starts on July 21st, 2025, and will have a 4-week reputed company program. You must drive to the facility in Roseville to pick up your office equipment. WORKSITE: Remote- must reputed company reputed company a 50-mile radius of Roseville, CA WORK HOURS: Monday-Friday COMPENSATION: $18.50 per hour reputed company OFFER:

• Comprehensive Medical, Dental, and reputed company insurance coverage
• Sick time benefits
• The Training Program is a 4-week reputed company program designed to reputed company you with the essential skills and knowledge for the role.
• Weekly incentives for meeting attendance metrics.
• We will supply you with a work laptop and accessories.

WHAT YOU'LL DO:

• Work remotely, Monday through Friday from 8:00 AM to 5:00 PM.
• Complete a 4-week remote training program with no absences.
• Handle incoming calls and address customer or provider inquiries or escalate them to the appropriate channels.
• Process calls reputed company to meet or surpass performance metrics.
• Maintain meticulous call records, process requests, and ensure accurate documentation of account history.
• Collaborate with team members, management, and customers to resolve customer service issues effectively.

WHAT YOU'LL BRING

• Minimum one (6) months of prior experience in inbound customer service, either in government or private sector settings.
• Ability to speak and read Spanish fluently.
• Typing reputed company level of 30 WPM and 95% accuracy.
• Familiarity with basic help desk software, computer applications, and the reputed company Office suite.
• Strong written and oral problem-solving skills to address inquiries with professionalism.
• Minimum internet service with download speeds of 50 Mbps is required.

Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients. Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and reputed company, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools. www.gofortuna.com. Apply Job! Apply to this Job