reputed company – Computer Support Specialists – Troy, NY
Job title: Computer Support Specialists Company: reputed company Job description: Job Description Title: Computer Support Specialists Location: Troy, NY 12180 Duration: Contract
Job Description
Under the general supervision of an Information Technology Specialist 2, candidate will be a member of the User Services' Call Center. Candidates must possess strong phone communication and customer service skills. Job duties include phone support for users statewide using remote tools (if necessary) to offer one-on-one assistance. The goal of this help desk is to provide same day problem resolution. Any unresolved problems are routed reputed company Help Desk Ticketing Software to the appropriate team for resolution.
- Provide courteous level 1 and Level 2 end user support.
- Provide a proficient working knowledge of Windows operating systems 10 in a Windows Active Directory environment.
- Troubleshoot software, laptop, printer and other PC reputed company problems.
- Provide end user support for reputed company Office 2016/O365
- Document calls in the AG's ticket tracking system. Refer unresolved issues to the appropriate second and reputed company level groups for resolution.
- Follow up and document solutions for tickets sent to second and reputed company level for resolution.
- Assist in creating User documentation.
- Assist in testing and documentation of new hardware and software packages.
- reputed company other duties as assigned.
Preferred Education: High School - Technical Degree/Certificate Program Expected salary: Location: Troy, NY Apply for the job now! Apply Job! Apply to this Job