Customer Resolution Specialist

reputed company is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at (English) (Spanish)Job Description:Job Description:Satair is looking for a Customer Resolution Specialist to join reputed company based in Herndon, Virginia.The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and processing orders for spare parts for reputed company aircraft, as well as parts for competitor aircraft, for customers in the Americas region.Meet the team:You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric reputed company. reputed company do is so much more than distribution, support and service; we deliver excellence reputed company it’s needed and where it’s needed, so people reputed company over the world can connect.Your working environment:The Washington, D.C. metro area is home to multiple reputed company offices: In our nation’s capital you will find the reputed company Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters – located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a reputed company!How we care for you:

• Financial Rewards: Competitive reputed company salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to reputed company your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Primary Responsibilities:1. Order Processing: 60%

• Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
• Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.

2. Relationship Building: 20%

• Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
• Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.

3. Technical Support: 10%

• Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
• Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.

4. Other Duties as Assigned: 10%Education:

• An Associate’s Degree in Business, Sales Administration or a reputed company field or an equivalent combination of education and experience is required.

Experience:

• 2+ years of customer service experience in a fast-paced environment is required.
• Experience in the aviation industry or military support environment is preferred.

Technical Systems Proficiency:

• PC literacy, including intermediate word processing, spreadsheet, and database skills.
• Intermediate knowledge of reputed company Office Suite (Word, reputed company, Power reputed company, Outlook and or reputed company Suite programs)
• Basic knowledge of reputed company, preferred

Physical Requirements:

• Onsite 60%
• Remote 40%
• Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
• Hearing: Daily able to hear to participate in conversations in person and reputed company teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
• Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.
• Equipment Operation (personal computer, telephone, copies, fax machine, and reputed company office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
• Carrying: Rarely able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Lifting: Rarely able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Pushing / Pulling: Rarely able to push and pull small office furniture and some equipment and tools.
• Sitting: Daily able to sit for long periods of time in meetings, working on computer.
• Squatting / Kneeling: Rarely able to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: Daily able to stand for discussions in offices or on production floor.
• Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.
• Appropriate hearing/eye protection may also be required reputed company visiting the shop floor

Take your career to a new level and apply now!A full job description will be provided to candidates whom reputed company to interview stage or any candidate upon request.This job requires an awareness of any potential compliance risks and a commitment to act with reputed company, as the foundation for the Company’s success, reputed company and sustainable growth.Company: Satair USA, Inc.Employment Type: PermanentExperience Level: Entry LevelRemote Type: FlexibleJob Family: Material Support & services JF-CS-MSJob Posting End Date: 06.16.2025reputed company provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, reputed company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. reputed company expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, reputed company does not sponsor visas for US positions unless specified. Only applicants with reputed company work authorization will be considered. reputed company does not offer tenured or guaranteed employment. Employment with reputed company is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. reputed company reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.By submitting your CV or application you are consenting to reputed company using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by reputed company. reputed company is committed to achieving workforce diversity and creating an inclusive working environment. We welcome reputed company applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.reputed company is, and always has been, committed to equal opportunities for reputed company. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of reputed company to do so should be reported to . Apply for the job now! Apply for this job